Customer Growth Executive (French speaking) at InMobi

Zagreb, Grad Zagreb, Croatia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, TelecommunicationsIndustries

Requirements

3+ years of experience in Key Account Management
Industry experience highly preferred, understanding of SaaS and CPaaS solutions
Prior experience working with Revenue Assurance, Purchasing, and technical teams
Full cycle sales experience
Fluency and proficiency in French is required
Product knowledge and/or knowledge of our competitors
Ability to interact with all levels of the organization
Team player with strong interpersonal/communication skills
Excellent knowledge of Infobip products, platform, and market
Always up to date with overview of business, competition, and latest industry trends
Excellent knowledge on how to use Infobip internal tools to monitor and troubleshoot customer traffic

Responsibilities

Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy & roadmap, help position against competitors)
Serve as a focal point for customers when it comes to meeting customer’s business and technical expectations (e.g., technical escalations, services/product adoption, communicate customer feedback and ideas to the Product team)
Coordinate different teams to best serve the customers
Understand client’s structure and processes around choosing/implementing new solutions
Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (interactions, revenue, gross profit, other values related to type, services used and customer size, cross-sell & up-sell activities of products/services, managing RFPs, price negotiations)
Ensure successful client account set-up / collaborate with Platform Operations teams to arrange setup, enabling client activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance)
Collaborate with Revenue Assurance to monitor and take actions to minimize health risks (actively involved in ensuring financial collections and netting)
Analyze and forecast customer’s traffic, take immediate reactions to ensure ongoing business growth and maximization of revenue/GP
Identify and pursue opportunity for any new sale (traffic, destination, service, product)
Participate in continuing education sessions
Mentor and onboard other team members and newcomers
Coordinate internal teams to promptly fulfill customer’s requirements (Customer Support, Solution Engineering, Platform Operations, Business Analytics, Procurement, etc.)
Set and drive regular meetings with internal stakeholders to ensure customer goals are met
Influence the evolution of how Infobip provides end-to-end customer experience by continuously giving additional customer perspective to internal stakeholders

Skills

French

Customer Relationship Management

Account Management

Sales

Upselling

Cross-selling

Negotiation

RFP Management

Revenue Forecasting

Platform Operations

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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