[Remote] Advisor, Customer Resolution at The Coca-Cola Company

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

1 to 2 years customer service, consumer affairs or sales experience
High School Diploma or equivalent
Experience in Coca-Cola operations, business and procedures
Proven ability to communicate persuasively, effectively and in a professional manner
Proven ability to relay situational details and/or complex process steps verbally and in writing
Demonstrated ability to provide outstanding customer service
Proficient in operating in customer facing applications and workforce management systems
Strong attention to detail and time management skills
Computer Literacy
Customer Relationship Management (CRM)
Microsoft Office
Oral Communications
Recordkeeping
Relationship Building
Technical Support
Troubleshooting

Responsibilities

Support the business by directly interacting with customers
Collaborate with cross functional departments to highlight and determine the most effective way to resolve customer issues
Ensure a timely and satisfactory response is received by the customer
Serve as subject matter expert across various process functions by leveraging the correct business procedures and/or engaging the applicable business owners as needed
Proactively monitor current volume and/or system issues that impact the ability to process calls efficiently
Maintain accurate details of escalated calls
Serve as a resource to training group by analyzing and providing feedback on process question trends, common customer issues and/or training opportunities
Identify opportunities where process improvement or information management may increase the department’s efficiency
Produce standardized reports daily, weekly and monthly for use by the business
Ensure backlog of work is processed efficiently by implementing established procedures
Monitor the queue status of outbound/admin work generated within our systems for the workforce teams as necessary

Skills

The Coca-Cola Company

Global leader in non-alcoholic beverages

About The Coca-Cola Company

The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.

Atlanta, GeorgiaHeadquarters

1892Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Acquisition of Billson’s Beverages may affect Coca-Cola's non-alcoholic brand image.

Economic pressures may reduce consumer spending on premium Coca-Cola products.

AI-driven campaigns could expose Coca-Cola to data privacy concerns and scrutiny.

Differentiation

Coca-Cola's vast distribution network ensures global product availability and market penetration.

Strong brand equity and marketing efforts drive consumer loyalty and market presence.

Commitment to sustainability initiatives enhances brand reputation and competitive edge.

Upsides

Growing demand for health-conscious beverages boosts Coca-Cola's low-sugar and functional drink offerings.

Direct-to-consumer sales channels enhance Coca-Cola's e-commerce presence and consumer engagement.

Popularity of plant-based diets allows Coca-Cola to expand its plant-based beverage line.

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