Job Description: Customer Support Professional (Remote - Asia)

Company Overview

Clipboard Health is a fast-growing Series C marketplace dedicated to lifting people up the socioeconomic ladder by connecting healthcare facilities with healthcare professionals. Our app-based platform allows professionals to book on-demand shifts, providing them with career growth and financial opportunities.

• Mission: To dramatically improve lives by enabling healthcare professionals to leverage their extra time and ambition.
• Status: YC Top Company, profitable since 2022.
• Team: Global, remote team of 600+ people.
• Reach: Millions of shifts filled annually across the US, serving tens of thousands of professionals.
• Expansion: Expanding from Long Term Care into other verticals like Dental Offices and Schools.
• Website: Learn more about us

Position Overview

Clipboard Health is seeking experienced customer support professionals to join our Worker Operations team. This fully remote role, based in Asia, focuses on owning the worker journey, ensuring our marketplace is reliable, high-performing, and built on trust. "Entry-level" at Clipboard means starting on the front lines with the mindset of a future leader, driving urgency and ownership. We are committed to internal promotion, and many current leaders began their careers in this role.

• Location: Fully Remote (Asia)
• Estimated Annual Compensation: $10,200–$18,000 USD
• Estimated Start Date: August 4th, 2025
• Work Schedule: We operate 24/7. Shifts consist of 5 days within a 7-day cycle (Sunday-Saturday). Availability on both Saturday and Sunday is required. Shifts are assigned based on business needs.

Requirements (Must Haves)

• Language: Fluent, professional-level English (spoken and written).
• Customer Support Experience: 4+ years of experience in customer support via chat or voice.
• CRM Proficiency: 4+ years using CRMs such as Zendesk or Salesforce.
• Google Workspace Proficiency: 4+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a professional setting.
• Adaptability: Ability to thrive in fast-paced, cross-functional environments.
• Proactiveness: A proactive problem-solver who takes initiative without waiting for direction.
• Attention to Detail: Strong attention to detail and sound judgment, especially under pressure.
• Collaboration: A collaborative attitude that contributes to team success.

Responsibilities

• Deliver fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email.
• Resolve shift, payment, and platform-related issues in real-time.
• Utilize tools like Zendesk and Salesforce to investigate cases, update information, log clear notes, and maintain accurate documentation.
• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary.
• Personalize communication using macros, proofreading carefully, addressing workers by name, and maintaining a confident, helpful tone.
• Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.
• Support onboarding by guiding new workers through platform workflows.
• Uphold company values such as "unreasonably fast," "ownership," and "uncomfortably high standards" in every interaction.

System Requirements

• Internet: Minimum 15Mbps wired internet connection.
• Processor: Minimum i5 processor or equivalent.
• RAM: Minimum 12GB RAM.
• Environment: Quiet working environment.
• Power: Steady power supply.