[Remote] Customer Experience - Lab Technician (Anterior Crown & Bridge) at Dandy

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Dental, Healthcare TechnologyIndustries

Skills

Key technologies and capabilities for this role

Dental Lab TechnicianAnterior Crown & Bridge3Shape CAD/CAMDigital Dental WorkflowsScan BodiesCustomer SupportClinical SupportCase DesignTroubleshooting

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What are the required years of experience for this role?

The role requires 5+ years in a Dental Technician Role and 3+ years of experience in 3Shape CAD/CAM design, including complex Anterior Crown and Bridge cases.

What shift times are available for this position?

Available shifts are Mon-Fri 11am-8pm ET, Tues-Fri 12:30pm-9:15pm + Sat 9am-4pm ET, and Mon-Fri 12:15pm-9pm ET.

What key skills are needed for this Customer Experience Lab Technician role?

Key skills include deep expertise in 3Shape CAD/CAM design for Anterior Crown and Bridge, understanding of digital dental workflows, excellent communication for real-time clinician support, and strong problem-solving abilities.

What makes a strong candidate for this role?

A strong candidate has 5+ years as a dental technician with 3+ years in 3Shape CAD/CAM for anterior cases, customer-facing experience, comfort with live chats/phone/video with doctors, and the ability to handle multiple complex conversations in a fast-paced digital lab.

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision coverage

Parental planning

Mental health benefits

401(k) plan

PTO

Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.

Data privacy concerns are rising with digitalization in the dental industry.

Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.

Their Chairside software simplifies the scanning process for dental professionals.

Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.

Personalized dental care trend supports Dandy's customized prosthetics services.

AI integration in dental imaging complements Dandy's digital scanning technology.

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