Customer Experience - Lab Technician (Anterior Crown & Bridge)

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Dental, Healthcare TechnologyIndustries

Requirements

Candidates must have 5+ years of experience as a dental technician, with at least 3 years specifically in 3Shape CAD/CAM design, focusing on complex and high-aesthetic anterior crown and bridge cases. A deep understanding of digital dental workflows, including scan bodies and best design practices, is essential. Applicants should be technologically adept, able to learn new dental design platforms quickly, and possess strong independent problem-solving skills. Proven ability to build rapport with clinicians, provide empathetic support, and manage complex concerns professionally is required. Previous customer-facing lab experience and excellent verbal and written communication skills are preferred. The ability to comfortably engage in live conversations via chat, phone, or video with doctors is crucial.

Responsibilities

The Customer Experience Lab Technician will collaborate with doctors in real-time to review and refine case designs, providing expert guidance on complex cases to ensure optimal aesthetic and functional patient outcomes. They will offer live clinical support to clinicians via phone, chat, and video, troubleshooting issues, clarifying workflows, and delivering empathetic customer service. Additionally, the technician will act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes and building customer confidence in digital tools.

Skills

Dental Lab Technician

Anterior Crown & Bridge

3Shape CAD/CAM

Digital Dental Workflows

Scan Bodies

Customer Support

Clinical Support

Case Design

Troubleshooting

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision coverage

Parental planning

Mental health benefits

401(k) plan

PTO

Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.

Data privacy concerns are rising with digitalization in the dental industry.

Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.

Their Chairside software simplifies the scanning process for dental professionals.

Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.

Personalized dental care trend supports Dandy's customized prosthetics services.

AI integration in dental imaging complements Dandy's digital scanning technology.

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