Customer Engineering Specialist

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: (Not provided in the description)

Atlan is a company focused on transforming data chaos into clarity and seamless collaboration through its active metadata platform. They are a recognized leader in the data space, backed by Insight Partners and Gartner/Forrester. They are hiring a Customer Engineering Specialist to help customers identify and resolve product issues, contributing to a future where data drives extraordinary outcomes.

Requirements

• Experience: 5+ years in Technical Support at a level closest to engineering (L3 or higher).
• Programming Skills: Strong Python and Java skills.
• Debugging Skills:
  • Code browsing (Python/Java)
  • Attaching a code debugger
  • Log analysis
• Computing Fundamentals: Solid understanding of operating systems (Linux), networks, storage, scripting, and REST APIs.
• Communication Skills: Ability to clearly explain technical concepts to non-technical audiences.

Responsibilities

• Diagnose and fix complex product issues using Python/Java expertise.
• Analyze issue patterns and suggest improvements.
• Craft solutions, enhance processes, and contribute to public knowledge articles.
• Understand user pain points and find solutions that make a real impact.
• Train and mentor new team members.
• Participate in bug fixing and code reviews.

What Makes You a Match?

• Passion for empowering users.
• Experience as a Software Engineer (bug-fixing and/or feature development).
• Experience leading a technical team (preferred).
• Cloud-native tech experience (Kubernetes) & cloud platform exposure (AWS, Azure, GCP) (preferred).
• Familiarity with SaaS and startup environments (preferred).

Application Instructions

• (Not provided in the description)

Company Information

• Company: Atlan
• Industry: Data Management
• Recognition: Recognized as leaders by Gartner and Forrester, backed by Insight Partners.
• Mission: To help organizations transform data chaos into clarity and seamless collaboration.