[Remote] Customer Engineer at Cresta

Canada

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Contact Center Solutions, SaaSIndustries

Skills

Key technologies and capabilities for this role

Solution ArchitectureAWS ConnectGenesysFive9Full-stack developmentCustomer FocusTechnical ExecutionSales EnthusiasmTechnical Confidence

Questions & Answers

Common questions about this position

What skills and experience are required for the Customer Engineer role?

Candidates need a blend of sales enthusiasm, technical confidence, and precise execution, along with experience in Contact Center platforms like AWS Connect, Genesys, and Five9. Proficiency is required in APIs, SDKs, AWS, Git, and coding in Go, Python, and JavaScript, plus strong organizational skills and a consultative problem-solving approach.

What are the main responsibilities of a Customer Engineer at Cresta?

You'll collaborate on pre-sales integrations, design and deploy applications using Cresta SDKs and APIs with contact center platforms, test and troubleshoot solutions, meet post-sales deadlines, and provide updates to stakeholders.

Is the Customer Engineer position remote or office-based?

This information is not specified in the job description.

What compensation or salary is offered for this role?

This information is not specified in the job description.

What perks and benefits does Cresta offer?

Cresta offers a comprehensive perks and benefits package.

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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