Customer Engineer

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Contact Center Solutions, SaaSIndustries

Requirements

Candidates should possess a blend of sales enthusiasm, technical confidence, and precise execution. Experience with Contact Center/Customer Experience platforms such as AWS Connect, Genesys, and Five9 is required. Proficiency with APIs, SDKs, AWS, Git, and hands-on coding in Go, Python, and JavaScript is essential. Strong organizational skills for managing complex projects with multiple stakeholders and a consultative approach to problem-solving are also necessary.

Responsibilities

As a Customer Engineer, you will act as a Solution Architect, serving as the technical authority on Cresta integrations with platforms like AWS Connect, Genesys, and Five9. You will design, build, and deploy applications using Cresta SDKs, libraries, and APIs, integrated with contact center chat or voice platforms. Responsibilities include collaborating with customers on integration approaches, meeting deadlines for solution delivery, testing deployed applications, troubleshooting issues, implementing bug fixes, and providing clear, timely updates to stakeholders. You will also participate in sales calls to remove technical barriers.

Skills

Solution Architecture

AWS Connect

Genesys

Five9

Full-stack development

Customer Focus

Technical Execution

Sales Enthusiasm

Technical Confidence

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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