Customer Data Coordinator

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Candidates must possess a minimum of a Bachelor’s degree or equivalent, along with a minimum of 3-5 years of experience in a technical role. Proficiency in both EDI and Payroll Processes is required, and a BA/BS degree is preferred.

Responsibilities

The Customer Data Specialist will perform triage, root cause analysis, and corrections to data issues reported by internal resources, review analysis work performed by data Analysts, collaborate with Process Owners to develop and maintain Process documentation, coordinate fixes or improvements to data issues across multiple departments, resolve customer and internal escalations, develop action plans for outstanding data issues, track operational metrics, execute testing on new product releases, execute tasks related to operationalizing new Process and tool improvements, coordinate and complete software release testing and UAT testing, train new team members, identify and implement opportunities to improve processes or technology, process ad hoc test and production files, exercise independent judgment, and serve as an internal point of escalation.

Skills

Data Analysis

Root Cause Analysis

Process Documentation

Data Issue Resolution

Collaboration

Communication

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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