Customer Data Specialist

Position Overview

The Customer Data Specialist leverages technical skills to resolve wide-ranging issues, identify root causes, and collaborate with other departments.

Company Information

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners, and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued, and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients, and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now.

Responsibilities

• Perform triage, root cause analysis, and corrections to data issues reported by internal resources including CSMs, CSS, and data Analysts.
• Review analysis work performed by data Analysts and data Analysts II to ensure accuracy.
• Work with Process Owners to develop and maintain Process documentation.
• Coordinate fixes or improvements to data issues across multiple departments.
• Resolve customer and internal escalations in a timely manner.
• Develop and communicate action plans for outstanding data issues.
• Track on-going operational metrics.
• Execute testing on new product releases for data processing related changes.
• Execute tasks related to operationalizing new Process and tool improvements.
• Coordinate and complete software release testing and UAT testing on outstanding work Requests.
• Train new team members on processes and tools for performing data Analyst duties.
• Identify and implement opportunities to improve our processes or technology to achieve increased efficiency and/or quality.
• Process ad hoc test and production files and open enrollment files.
• Exercise independent judgment in escalating issues to management.
• Serve as an internal point of escalation when a manager is not available.
• Act independently using sound judgment, experience, and product knowledge to make decisions impacting internal teams and external customers with minimal input from your direct manager.
• Develop relationships with internal Benefitfocus teams.
• Occasional weekend and off hours support.
• Work with product and sales on road-mapping and product enhancements.

Knowledge & Experience

• Must have a minimum of BA/BS degree or equivalent.
• 3-5 years of experience working in a technical role.
• Must have proficient knowledge in both EDI and Payroll Processes.

Compensation

• Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
• The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed.
• In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.
• Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geogra

Employment Type

• Full time

Salary

• Information not provided

Location Type

• Information not provided