[Remote] Utilization Management Intake Coordinator at Devoted Health

United States

Devoted Health Logo
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Requirements

  • 1-3 years of administrative/office experience
  • Proficient in technology, including Gmail/G Suite
  • History of being organized with high attention to detail
  • Outgoing and detail-oriented personality
  • Natural talent for customer service
  • Enthusiasm and strong organizational skills
  • Ability to thrive in a fast-paced environment with ebb and flow, last-minute changes
  • Understanding of urgency and ability to juggle multiple priorities
  • Problem-solving nature
  • Ability and agility to multitask and change plans midday
  • Great communication skills
  • Sense of accountability for work
  • Calming presence under pressure

Responsibilities

  • Reaching out to hospitals and provider offices to obtain important clinical documentation
  • Contacting hospitals and provider groups to ensure communication of clinical decisions
  • Managing clinical contact lists for hospitals and provider groups
  • Scheduling peer-to-peer calls when appropriate
  • Providing operational support for key medical management processes to enable nurses and physicians to make efficient, high-quality decisions

Skills

Key technologies and capabilities for this role

administrative supportcustomer servicecommunicationorganizationmultitaskingclinical documentationprovider outreachschedulingcontact managementproblem solving

Questions & Answers

Common questions about this position

What is the salary range for the Utilization Management Intake Coordinator role?

The salary range is $22.50 - $28 per hour. The actual base salary will depend on factors like qualifications, experience, skills, education, certifications, and location.

Is this position remote or does it require office work?

You will work in our Waltham office, though the posting includes #LI-REMOTE which may indicate remote flexibility.

What skills and experience are required for this role?

Required are 1-3 years of administrative/office experience, proficiency in technology like Gmail/G Suite, and a history of being organized with high attention to detail.

What is the company culture like at Devoted Health?

It's a fast-paced startup environment with ebb and flow, last-minute changes, requiring outgoing, detail-oriented individuals who thrive on multitasking, urgency, and providing a calming presence.

What makes a strong candidate for this position?

Strong candidates are problem solvers with great communication skills, agility to multitask and adapt to changing schedules, a sense of accountability, and the ability to improve processes while maintaining a calming presence in high-pressure situations.

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters
2017Year Founded
$2,194.5MTotal Funding
SERIES_ECompany Stage
HealthcareIndustries
1,001-5,000Employees

Benefits

Comprehensive health plan
401(k) retirement plan
Generous vacation and holiday time
Lyra mental health resources
Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.
Potential regulatory changes affecting Medicare Advantage plans by CMS.
Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.
The company emphasizes preventive care with its Devoted Dollars rewards program.
Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.
The company expanded Medicare Advantage plans to eight new states in 2023.
Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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