Employee Relations Specialist
Cars CommerceFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should possess excellent attention to detail and resilience, with strong communication skills in both written and verbal formats. While experience in complaints handling and the finance industry is preferred, it is not a mandatory requirement. A passion for customer advocacy and providing advice with empathy is essential.
The Customer Complaints Case Handler will manage customer complaints from initial receipt through to resolution, utilizing both voice and written communication channels. Responsibilities include understanding industry regulations and Capital One policies, conducting thorough investigations to understand customer situations, and making well-informed decisions to resolve concerns. The role also involves signposting customers to additional support resources and contributing to the improvement of business processes.
Offers diverse financial products and services
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.