Customer Care Support (AU Retail, Office-based) at Connectly

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

At least 2 years Customer Service Experience in Retail/Social Media account
Experience in product reviews for socials like Facebook, Instagram, Tiktok, etc
Exposure with any CRM
Excellent verbal and written communication
Organized and able to meet deadlines
Proactive attitude towards problem solving
Ability to meet agreed KPI’s
Nice to Have: Experience using CRM Software (Zendesk, Hootsuite, etc.)
Nice to Have: Australian Customer Service Experience

Responsibilities

Ensure all enquiries are handled in a prompt, efficient, courteous manner ensuring a high level of conversion, whilst showing passion about customer service and being empathetic to the needs of clients
Display excellent listening skills and sharp attention to detail towards our clients
Ensure highly effective communication and customer service skills are displayed to all clients and that all programs and their staff support this level of service
Ensure that all forms of enquiries via phone, email, social media, website or other, are handled in a friendly, professional and timely manner to maximize enquiries and support high conversions
Support reporting duties in a confidential manner
Effectively prioritize tasks according to department requirements or business needs
Update relevant documents used to support the Intake team in order to provide the most up to date information to clients and staff
Other ad-hoc duties as requested

Skills

Key technologies and capabilities for this role

Customer ServiceRetailSocial MediaFacebookInstagramTikTokCRMZendeskHootsuiteCommunicationProblem Solving

Questions & Answers

Common questions about this position

What is the work schedule for this position?

The schedule is a fixed dayshift from 6:00 AM to 3:00 PM PHT, with weekend shifts every 3 weeks.

What benefits are offered for this role?

Benefits include medical, dental coverage and life insurance from day 1, paid vacation and sick leave with quarterly sick leave conversion, competitive salary package and annual appraisal, financial assistance program, mandatory government benefits and 13th month pay, complimentary sleeping quarters and coffee, complimentary office fitness and wellness facilities, regular company events, work-life balance, and career growth opportunities.

What skills are required for this Customer Care Support role?

Required skills include at least 2 years of customer service experience in retail or social media accounts, experience in product reviews for socials like Facebook, Instagram, TikTok, exposure with any CRM, excellent verbal and written communication, organized and able to meet deadlines, proactive attitude towards problem solving, and ability to meet agreed KPIs.

Is this position remote or office-based?

This is an on-site, office-based position located at the Mega Tower, EDSA in Metro Manila.

What makes a strong candidate for this role?

Strong candidates have at least 2 years of customer service experience in retail or social media, experience with product reviews on platforms like Facebook, Instagram, and TikTok, CRM exposure, and nice-to-have experience with tools like Zendesk or Hootsuite, plus Australian customer service experience.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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