Customer Care Specialist (H/F) at Columbia Sportswear Company

Schiltigheim, Grand Est, France

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Sportswear, Outdoor Apparel, ApparelIndustries

Requirements

Fluent in English and French, plus one other language among German, Spanish, or Italian
Recent graduate from higher education or first experience in B2C customer service
Comfortable managing consumer calls and emails
Strong listening skills and excellent interpersonal relations
Ability to handle stress even in difficult situations
Sociable and able to integrate easily into a team
Open to new ideas and able to see the positive side of every experience
Proactive with ideas for improvement and eager to make a difference
Engaged, rigorous, team player, and passionate about outdoor activities

Responsibilities

Qualitatively and quantitatively handle calls and emails from European consumers
Provide high-quality, precise, and complete responses on first contact
Ensure maximum consumer satisfaction through unique communication and dynamic personality
Participate in guaranteeing consumer satisfaction

Skills

Key technologies and capabilities for this role

EnglishFrenchGermanSpanishItalianCustomer ServiceB2CCall HandlingEmail ManagementConsumer Support

Questions & Answers

Common questions about this position

What languages do I need to speak for this Customer Care Specialist role?

You need to speak English and French fluently, plus one additional language among German, Spanish, or Italian.

Where is this position located?

The position is located in Schiltigheim, Bas-Rhin, France.

What is the team like at Columbia Sportswear's Strasbourg operations?

The Operations team in Strasbourg consists of about fifty people from diverse backgrounds and nationalities, described as a close-knit and dynamic team.

What kind of experience or education is required for this role?

You should be a recent graduate with a higher education degree or have first experience in B2C customer service, with comfort in handling consumer calls and emails.

What personal qualities make a strong candidate for this position?

Strong candidates are good listeners with excellent interpersonal skills, stress-resistant, sociable team players, open to new ideas, proactive with improvement suggestions, rigorous, and passionate about outdoor activities.

Columbia Sportswear Company

Designs and sells outdoor apparel and gear

About Columbia Sportswear Company

Columbia Sportswear Company designs and sells a variety of outdoor clothing and gear, including jackets, shirts, pants, shorts, footwear, and accessories like hats and backpacks. Their products are aimed at outdoor enthusiasts, hikers, campers, and active individuals of all ages. Columbia's products are known for their quality and durability, setting them apart from competitors in the outdoor apparel market. The company operates through a direct-to-consumer model, selling via their website, retail stores, and partnerships with other retailers, which helps them reach a wide audience. Their goal is to provide high-quality outdoor gear that enhances the experience of those who enjoy outdoor activities.

Portland, OregonHeadquarters

1938Year Founded

$40KTotal Funding

IPOCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees