Customer Care Representative II at Elevance Health

Chicago, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates must possess a High School diploma or equivalent and at least 1 year of experience in an automated customer service environment, or an equivalent combination of education and experience. Strong oral, written, and interpersonal communication skills, problem-solving abilities, facilitation skills, and analytical skills are expected. Proficiency in typing with speed and accuracy is preferred, as is the ability to multi-task in a fast-paced environment.

Responsibilities

The Customer Care Representative II will respond to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. This role involves analyzing problems, providing information and solutions, operating a PC to extract and document information, and maintaining positive customer relations. Responsibilities include researching data to address operational challenges, providing requested information to customers, and conducting follow-up calls or emails. The representative will also handle multiple communication channels simultaneously, document inquiry outcomes, and perform other duties as assigned.

Skills

Customer Service

Problem-solving

Communication

Data Analysis

Telephone Support

Written Correspondence

Elevance Health

Integrated health services and digital platform

About Elevance Health

Elevance Health focuses on enhancing the health of individuals throughout their lives by evolving from a traditional health benefits organization into a comprehensive health partner. The company serves over 118 million people, providing support at every stage of health through an integrated approach that addresses a wide range of health needs. Their services are backed by advanced capabilities and a digital health platform that streamlines access to care. Unlike many competitors, Elevance Health emphasizes a holistic view of health, aiming to redefine health and improve community well-being. The ultimate goal is to make health improvements accessible to everyone.

Indianapolis, IndianaHeadquarters

1944Year Founded

$309.4MTotal Funding

IPOCompany Stage

Enterprise Software, Social Impact, HealthcareIndustries

10,001+Employees