Customer Care Coordinator at Actriv Healthcare

Stockholm, Stockholm County, Sweden

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Retail, Personal CareIndustries

Requirements

2–3 years of experience in customer service, order management, or supply chain—ideally from a fast-moving, product-driven environment
Comfortable navigating ERP systems (IFS, SAP, Navision, or similar)
Fluent in both English and Swedish
Confident using Excel and Outlook as daily tools
Previous experience in FMCG, healthcare, or pharma is a strong plus
Structured, solutions-focused, and enjoy working with multiple stakeholders to deliver results

Responsibilities

Be the go-to contact for pharmacy and retail customers in the Nordics—resolving order-related questions and ensuring timely communication
Monitor orders and coordinate with internal teams to ensure smooth, on-time deliveries
Send order confirmations and manage inquiries with precision and speed
Proactively communicate stock availability, delivery delays, and provide solutions
Work closely with supply chain, logistics, and commercial teams to remove roadblocks and boost customer satisfaction
Handle complex inquiries and escalations with a structured, customer-first approach
Log and follow up on customer cases, supporting ongoing improvement efforts
Support customer-specific processes including campaigns, promotional deliveries, and tailored reporting
Share customer insights internally to help improve product availability and service levels

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ManagementSupply Chain CoordinationLogisticsInquiry HandlingCase ManagementReportingProblem SolvingCommunicationTeam Collaboration

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid with the primary workplace in the office in Stockholm, offering a flexible schedule and work-life balance.

What experience is required for the Customer Care Coordinator role?

Candidates need 2–3 years of experience in customer service, order management, or supply chain, ideally from a fast-moving, product-driven environment, plus comfort with ERP systems like IFS, SAP, or Navision.

What languages do I need to speak for this job?

Fluency in both English and Swedish is required.

What is the company culture like at Karo Healthcare?

The company offers a very positive work environment in a dynamic, international, and motivated team with a start-up spirit, emphasizing collaboration across borders in a fast-paced, purpose-driven setting.

What benefits are offered for this position?

Benefits include a competitive salary package, growth opportunities, flexible schedule with hybrid model, work-life balance, responsibility for impactful projects, and a positive team environment.

Actriv Healthcare

Connects healthcare facilities with nursing professionals

About Actriv Healthcare

Actriv Healthcare connects healthcare facilities with nursing professionals through a digital platform designed for healthcare staffing. The platform allows nursing professionals to create their own schedules, select preferred workplaces, and contribute to patient care. Users download the Actriv app, complete their application, upload credentials, and schedule an interview. Once approved, they can choose shifts that fit their availability, clock in and out for work, and receive payment, along with benefits like vacation and sick time. Actriv stands out from competitors by emphasizing flexibility in work schedules and leveraging technology to streamline the staffing process. The company's goal is to enhance patient care by providing healthcare facilities with the staffing solutions they need while offering nursing professionals the flexibility they desire.

Tacoma, WashingtonHeadquarters

2017Year Founded

$243.2KTotal Funding

DEBTCompany Stage

HealthcareIndustries

51-200Employees