Customer Care Coordinator at Actriv Healthcare

Stockholm, Stockholm County, Sweden

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Retail, Personal CareIndustries

Requirements

2–3 years of experience in customer service, order management, or supply chain—ideally from a fast-moving, product-driven environment
Comfortable navigating ERP systems (IFS, SAP, Navision, or similar)
Fluent in both English and Swedish
Confident using Excel and Outlook as daily tools
Previous experience in FMCG, healthcare, or pharma is a strong plus
Structured, solutions-focused, and enjoy working with multiple stakeholders to deliver results

Responsibilities

Be the go-to contact for pharmacy and retail customers in the Nordics—resolving order-related questions and ensuring timely communication
Monitor orders and coordinate with internal teams to ensure smooth, on-time deliveries
Send order confirmations and manage inquiries with precision and speed
Proactively communicate stock availability, delivery delays, and provide solutions
Work closely with supply chain, logistics, and commercial teams to remove roadblocks and boost customer satisfaction
Handle complex inquiries and escalations with a structured, customer-first approach
Log and follow up on customer cases, supporting ongoing improvement efforts
Support customer-specific processes including campaigns, promotional deliveries, and tailored reporting
Share customer insights internally to help improve product availability and service levels

Skills

Customer Service

Order Management

Supply Chain Coordination

Logistics

Inquiry Handling

Case Management

Reporting

Problem Solving

Communication

Team Collaboration

Actriv Healthcare

Connects healthcare facilities with nursing professionals

About Actriv Healthcare

Actriv Healthcare connects healthcare facilities with nursing professionals through a digital platform designed for healthcare staffing. The platform allows nursing professionals to create their own schedules, select preferred workplaces, and contribute to patient care. Users download the Actriv app, complete their application, upload credentials, and schedule an interview. Once approved, they can choose shifts that fit their availability, clock in and out for work, and receive payment, along with benefits like vacation and sick time. Actriv stands out from competitors by emphasizing flexibility in work schedules and leveraging technology to streamline the staffing process. The company's goal is to enhance patient care by providing healthcare facilities with the staffing solutions they need while offering nursing professionals the flexibility they desire.

Tacoma, WashingtonHeadquarters

2017Year Founded

$243.2KTotal Funding

DEBTCompany Stage

HealthcareIndustries

51-200Employees