Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
₱360,000 – ₱480,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
FMCGIndustries
Requirements
- 1 year of Customer Service Experience
- Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, and Outlook)
- Excellent verbal and written communication skills
- Organized and able to meet deadlines
- Proactive attitude towards problem-solving
- Ability to meet agreed KPI’s
- Experience in an inbound/outbound call environment
- Experience using CRM Software (Zendesk, etc.) - Nice to Have
- Experience in the FMCG industry - Nice to Have
- Australian Customer Service Experience - Nice to Have
Responsibilities
- Handle all inquiries promptly and efficiently, ensuring a high level of conversion
- Display excellent listening skills and sharp attention to detail towards clients
- Maintain highly effective communication and customer service skills with all clients
- Handle inquiries via phone, email, social media, website, or other channels in a friendly, professional, and timely manner
- Support reporting duties in a confidential manner
- Effectively prioritize tasks according to department requirements or business needs
- Update relevant documents to support the Intake team
- Perform other ad-hoc duties as requested
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Customer Care position?
The salary is P30,000 to P40,000 as a monthly package.
Is this role remote or office-based?
This is an on-site, office-based position located at Mega Tower, EDSA in Metro Manila.
What skills are required for this job?
Required skills include intermediate to advanced Microsoft Office skills, excellent verbal and written communication, being organized to meet deadlines, proactive problem-solving, ability to meet KPIs, and experience in inbound/outbound call environments.
What benefits does the company offer?
Benefits include medical, dental coverage, and life insurance from day 1, paid vacation and sick leave, competitive salary with annual appraisal, financial assistance, 13th month pay, complimentary sleeping quarters and coffee, office fitness facilities, regular events, and career growth opportunities.
What makes a strong candidate for this role?
A strong candidate has 1 year of customer service experience, especially in inbound/outbound calls, plus nice-to-haves like CRM software experience (e.g., Zendesk), FMCG industry background, or Australian customer service experience.
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Company Equity
Risks
Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.
Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.
Rapid AI advancements require Connectly to continuously innovate to stay competitive.
Differentiation
Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.
The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.
Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.
Upsides
Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.
The platform's AI-driven personalization boosts conversion rates and customer satisfaction.
Connectly.ai's multilingual support enhances global customer engagement and market reach.
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