Account Specialist II, Collections
Forward FinancingSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Customer SupportIndustries
Requirements
Candidates should possess a Bachelor’s degree or equivalent experience, and a minimum of 2-4 years of related experience or a Master’s degree with up to two years of experience. They should have experience in a customer support or collection position within a service or end-user support environment.
Responsibilities
The Customer Account Specialist will prepare monthly collection strategies, establish action plans to meet/exceed metrics, report progress during AR review meetings, forecast month-end metric results, manage collection balances, monitor Bank Guarantee renewals, and collect original Bank Guarantees. They will also ensure timely Cash Allocation & Suspense management, document collection activities, deliver customer experience within lifecycle processes, service customer requests through various channels, build and maintain customer relationships, support Total Customer Experience, collaborate with team members and CRM, provide guidance and leadership to colleagues, demonstrate sound judgment, provide timely escalations, and proactively interact with stakeholders.
Skills
Collection Strategies
Delinquency Management
Customer Service
AR Review
Bank Guarantee Renewals
Cash Allocation
Suspense Management
CRM
Customer Relationship Management
Communication
Documentation
Problem Solving
Hewlett Packard Enterprise
Provides enterprise IT solutions and services
About Hewlett Packard Enterprise
Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.
Key Metrics
Houston, TexasHeadquarters
1939Year Founded
IPOCompany Stage
Hardware, Enterprise Software, AI & Machine LearningIndustries
10,001+Employees