Bilingual Collections Specialist
GoodleapSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial TechnologyIndustries
Requirements
Candidates should possess a Bachelor’s degree preferred or equivalent work experience, along with 5+ years of professional experience in Customer Service, Sales, or Collections. They must demonstrate the ability to listen to customer needs, communicate effectively, respond empathetically, and recover monthly targets of past due customer balances, as well as possess strong analytical and written communication skills with high attention to detail.
Responsibilities
As an Account Specialist II, you will service a portfolio of small and medium sized business (SBM) customer accounts using various contact methods, including calling, text messages, and emails, to collect outstanding payments. You will negotiate with customers to establish sustainable payment plans that align with Forward Financing’s business objectives, achieve monthly goals of recovered payments, professionally leverage and speak to legal collections processes, and regularly document account status and next steps in Salesforce CRM.
Skills
Customer Service
Sales
Collections
Negotiation
Legal Collections Processes
CRM (Salesforce)
Communication
Empathy
Analytical Skills
Forward Financing
Provides fast funding solutions for small businesses
About Forward Financing
Forward Financing offers fast and flexible funding solutions to small businesses in the United States, focusing on those who may not qualify for traditional bank loans. Their main product is a merchant cash advance, which provides a lump sum of cash in exchange for a percentage of future sales, allowing for quick funding often within 24 hours. Unlike traditional lenders, Forward Financing operates in the alternative lending space, providing a more accessible application process, though at higher fees due to the increased risk. The company's goal is to support small business growth by offering reliable funding while adhering to high ethical standards.
Key Metrics
Boston, MassachusettsHeadquarters
2012Year Founded
$365MTotal Funding
DEBTCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees