CRM & Community Lifecycle Lead
Sui Foundation$130,000 - $180,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Consumer Packaged Goods (CPG)Industries
Position Overview
- Location Type: Hybrid
- Job Type: Full-time
- Salary: Not specified
WongDoody is a creative technology agency with 30 years of experience, 2,000 designers and innovators, and 20 design studios worldwide. We are proud to have won over 500 creative awards and been nominated twice as finalist for Innovation Agency of the Year. We guide people and brands towards the future with intelligent marketing and innovative experiences.
Vertical Focus: Retail & CPG Our team specializes in FMCG and retail. Together with strong, unique brands like OTTO, bonprix, Rolf Benz, Avene, and Disney, we develop new brand strategies, customer-centric campaigns, and digital products. We find new ways to combine creativity, data, and media.
Responsibilities
- Strategic development and implementation of a holistic CRM strategy to sustainably increase customer loyalty and satisfaction.
- Consulting and operational management of internal departments and external agencies in the planning and execution of targeted CRM measures – from idea to implementation.
- Target audience segmentation based on behavioral data, interests, and customer development stages – to derive appropriate measures along the customer journey (activation, retention, recovery).
- Conception, management, and analysis of high-performance CRM campaigns (email, push, SMS) in close coordination with various departments and agencies.
- Building, automating, and optimizing scalable customer journeys for relevant use cases (e.g., onboarding, reactivation, loyalty).
- Interface management & quality assurance between company goals and agency implementation – with a clear focus on efficiency and brand fit.
- Data-driven collaboration: Close cooperation with data teams to develop insights, KPIs, and data-based recommendations.
- Monitoring, reporting & optimization of relevant key performance indicators (e.g., Customer Lifetime Value, Churn Rate, Retention Rate) to continuously improve performance.
- System development: Support in the further development of the CRM system, if necessary.
Requirements
- Experience in the CRM field, ideally with corporate, agency, or interface experience.
- Analytical thinking and data-driven working style.
Company Information
WongDoody is a creative technology agency with 30 years of experience, 2,000 designers and innovators, and 20 design studios worldwide. We have won over 500 creative awards and been nominated twice as finalist for Innovation Agency of the Year. We guide people and brands towards the future with intelligent marketing and innovative experiences.
Benefits
- Flexible working hours
- Work from where it suits you. At home or in the office, according to your taste.
- Working for strong brands and customers that we believe in.
- 30 days of vacation per year
- Urban Sports Club
- Open and friendly people in all teams
Skills
CRM strategy
Customer segmentation
Campaign management
Email marketing
Push notifications
SMS marketing
Customer journey automation
Data analysis
KPI development
Data-driven decision making
Agency coordination
Performance monitoring
Wongdoody
Creative agency for brand strategy and design
About Wongdoody
WongDoody is a creative agency that focuses on design, innovation, and strategy within the marketing and advertising industry. The agency operates 22 studios around the world and offers a variety of services, including brand strategy, product design, and market insights. Their approach involves gathering feedback from specific audiences to understand their behaviors and motivations, which helps in creating tailored strategies that are grounded in real-world evidence. WongDoody differentiates itself from competitors by emphasizing a client-centric model, where they work on both project-based and long-term engagements, ensuring that their services are customized to meet the unique needs of each client. Additionally, the agency is committed to promoting female leadership and fostering an inclusive work environment. The goal of WongDoody is to help businesses strengthen their brand relationships and improve their market presence through impactful and measurable creative solutions.
Seattle, WashingtonHeadquarters
1993Year Founded
ACQUISITIONCompany Stage
Data & Analytics, Consulting, DesignIndustries
1,001-5,000Employees