CRM Solutions Manager at Expedia Group

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Travel Technology, Online Travel AgencyIndustries

Skills

Key technologies and capabilities for this role

CRMMarketing StrategyLoyalty ProgramsTargeted CRMCo-branded Credit Card ProgramsTravel TechnologyData AnalysisProject Management

Questions & Answers

Common questions about this position

What benefits does Expedia Group offer?

Expedia Group provides a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model with cool offices, and career development resources.

Is this role remote or does it require office work?

The role offers a flexible work model, with some pretty cool offices available.

What skills are required for the CRM Solutions Manager role?

Key skills include expertise in Salesforce Marketing Cloud for email marketing, automation, data segmentation, and personalized customer journeys, along with exceptional problem-solving and cross-functional collaboration.

What is the company culture like at Expedia Group?

Expedia Group fosters an open culture where everyone belongs, differences are celebrated, and success is shared, guided by Values and Leadership Agreements with a people-first approach.

What makes a strong candidate for this CRM Solutions Manager position?

Strong candidates will have expertise in Salesforce Marketing Cloud, problem-solving skills to drive campaign execution, and the ability to collaborate with cross-functional teams in a customer-focused environment.

Expedia Group

Travel booking platform for various services

About Expedia Group

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users to various travel options, including flights, hotels, car rentals, vacation packages, and activities, allowing them to find and book trips that fit their needs and budgets. The company generates revenue primarily through commissions from bookings made on its platforms and through advertising, where travel service providers can promote their offerings. Unlike many competitors, Expedia Group not only serves individual travelers but also partners with travel agencies and corporate clients, providing them with valuable data and tools to enhance their operations. The goal of Expedia Group is to create a seamless travel experience for users while supporting its partners in growing their businesses.

Bellevue, WashingtonHeadquarters

1996Year Founded

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

Benefits

Paid Vacation

Parental Leave

Hybrid Work Options

Professional Development Budget

Risks

Riyadh Air's entry into the market could increase competition for Expedia.

CFO transition may lead to strategic shifts or instability in financial management.

Expedia's partnership with Mondelez WTR may not yield expected results due to economic uncertainties.

Differentiation

Expedia Group operates a diverse portfolio of travel brands, including Expedia and Vrbo.

The company offers a comprehensive suite of services for travelers and travel-related businesses.

Expedia Group partners with service providers, offering data, tools, and technology to optimize operations.

Upsides

Increased demand for personalized travel experiences enhances Expedia's AI-driven recommendation systems.

The rise of 'workcations' allows Expedia to market longer stay packages.

Sustainability in travel is a priority, enabling Expedia to promote eco-friendly options.

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