CRM Operations Manager - Part time

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Physical Therapy, Financial ServicesIndustries

Requirements

Candidates should possess at least two years of experience working with HubSpot, demonstrating a deep understanding of CRM best practices, automation, and data quality management. Familiarity with tools such as Zapier and Twilio is preferred, along with strong communication and documentation skills, the ability to manage multiple priorities in a fast-paced environment, and a commitment to 20 hours per week.

Responsibilities

The HubSpot Support Specialist will primarily manage internal helpdesk inquiries, responding to requests and maintaining Service Level Agreements, while also ensuring CRM data integrity through regular audits and deduplication efforts. They will support reporting and dashboard management, collaborating with stakeholders to adjust reporting as needed, and provide integration and automation support for tools like Slack, Twilio, and Zapier. Additionally, the role involves leading or supporting strategic HubSpot projects, creating custom objects and complex automation flows, and documenting all implemented systems and workflows.

Skills

HubSpot

CRM Data Governance

Helpdesk Support

Reporting & Dashboard Management

Data Integrity

Automation

Troubleshooting

Data Audits

Luna Physical Therapy

Home-based personalized physical therapy services

About Luna Physical Therapy

Luna provides personalized physical therapy services directly to patients in their homes. The company focuses on a variety of clients, including those recovering from surgeries, individuals with chronic pain, and athletes needing rehabilitation. Each therapy session lasts between 45 to 55 minutes, allowing therapists to give full attention to patients, which helps speed up recovery and minimize the number of sessions required. All therapists are licensed and have an average of over 10 years of experience, ensuring expert care. Luna's services are covered by insurance, making them accessible to more patients without extra costs. They also bring all necessary equipment to the patient's home and offer flexible appointment times throughout the week, catering to busy schedules. Luna stands out from competitors by emphasizing convenience, personalized care, and a focus on home healthcare.

Menlo Park, CaliforniaHeadquarters

2018Year Founded

$59MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

501-1,000Employees

Risks

Increased competition from other in-home healthcare providers may dilute Luna's market share.

Reliance on insurance billing poses risks if reimbursement rates change unfavorably.

Rapid expansion may challenge Luna's ability to maintain quality care and satisfaction.

Differentiation

Luna offers personalized in-home physical therapy, unlike traditional facility-based services.

Luna's therapists are licensed, board-certified, and average over 10 years of experience.

Luna's AI division enhances patient care with Auto Charting and scheduling chatbots.

Upsides

Luna's partnerships with health systems expand access to in-home therapy services.

Luna's new clinical programs reduce MSK care costs and improve patient outcomes.

High patient satisfaction and rapid expansion position Luna as a market leader.

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