Billing Strategy Lead, Denials and Appeals
NateraSalary not specified
- Full Time
- Junior (1 to 2 years)
$116,200 – $129,900Compensation
Junior (1 to 2 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
Candidates should have 4+ years of medical billing support experience, including verification of benefits, coding, insurance claims, and billing processing, along with 3+ years of leadership experience managing billing support teams. They should possess experience collecting, analyzing, and using survey data to improve CSAT/DSAT, experience with process mapping, performance metrics, and process optimization, and experience collaborating with cross-functional partners. Additionally, candidates are expected to have experience building processes and workflows independently, and a Bachelor’s degree or equivalent experience is preferred.
Responsibilities
The Billing Support Operations Manager will manage and expand Rula’s Central Support team, leading Tier 3 Billing Support Specialists and offshore Tier 1 Billing agents to provide an effortless billing and user experience. This role will involve leveraging communication, operations, and data analysis skills to exceed KPIs/SLAs, build out processes for scale, and partner cross-functionally across the organization to improve the user experience, ultimately contributing to the growth and scalability of Rula.
Skills
Medical Billing Support
Leadership
Verification of Benefits
Coding
Insurance Claims
Billing Processing
Revenue Cycle Management
Data Analysis
Process Mapping
Performance Metrics
Process Optimization
Cross-Functional Collaboration
Workflow Development
Rula
Telehealth platform for mental health services
About Rula
Rula operates in the telehealth market, focusing on mental health services. The platform helps individuals find suitable therapists by matching them based on their preferences, insurance information, and specific needs. Rula partners with major insurance carriers to offer affordable mental healthcare, making it accessible to a wider audience. The company has a network of over 8,000 licensed therapists, ensuring high-quality care through thorough background checks and clinical reviews. Clients can connect with therapists via live video sessions, providing convenience and flexibility. Rula's goal is to simplify the process of accessing mental health support and to make therapy more affordable for everyone.
Key Metrics
Los Angeles, CaliforniaHeadquarters
2019Year Founded
$107.9MTotal Funding
SERIES_BCompany Stage
Enterprise Software, HealthcareIndustries
201-500Employees