Billing Specialist

Position Overview

• Location Type: Hybrid (Austin, TX)
• Job Type: Full-Time
• Salary: Competitive (Details not provided)
• Zello is a voice-first communication platform, powered by push-to-talk technology, connecting frontline teams globally. With over 175 million users, it’s the #1 rated push-to-talk app. We value serving frontline workers, connecting people in crises, and supporting first responders.

Requirements

• Experience: 2+ years of billing or accounts receivable experience.
• Industry: Ideally in a SaaS or subscription-based business.
• Skills:
  • Detail-oriented and organized.
  • Excellent communication and problem-solving skills.
  • Customer-first mindset.
  • Comfortable with financial systems (Zoura, Hubspot, or similar ERP & CRM systems).
  • Collaborative and proactive.

Responsibilities

• Manage Hubspot billing requests accurately and timely.
• Maintain accurate customer subscription records.
• Process subscription changes (upgrades, downgrades, cancellations) and apply pro-rations.
• Maintain internal documentation for billing policies and procedures.
• Generate and distribute custom customer invoices.
• Manage customer billing inquiries and resolve issues.
• Reconcile billing data and assist with month-end close.
• Support revenue reporting and audit preparation.
• Contribute to process improvement initiatives and financial system upgrades.
• Generate ad-hoc and scheduled reports.

Application Instructions

• Note: Zello is aware of and actively combats scams. Do not provide bank account information, checks, or other sensitive information. All correspondence will come from zello.com email addresses. If unsure, contact recruiting@zello.com.

Company Information

• Company: Zello
• Mission: Enabling real-time voice communication for frontline teams.
• Values: Serving frontline workers, connecting people in crises, supporting first responders.
• Benefits: Competitive pay, equity, flexible work schedules, unlimited paid time off, sabbatical after 5 years of service, ping-pong table, and free snacks.
• Location: Austin, TX (Hybrid)