Core Crew (Front Desk & Sales) - Strip District, PA at solidcore

Pittsburgh, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Fitness, WellnessIndustries

Requirements

High school education, some college preferred
1 year sales experience preferred
MBO experience preferred
Excellent interpersonal and communication skills
Outstanding customer service skills
Strong organizational skills
Careful attention to detail
Must be willing to initiate tasks and perform duties without direction
Ability to stand for long durations of time
Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
Passion for fitness, wellness, and the [solidcore] brand
Ability to lift up to 30 pounds and walk through all areas of the studio
Energetic, outgoing, and personable individual

Responsibilities

Perform routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested
Tour prospective clients through the facility, explain the [solidcore] workout in detail (including the science), and demo the workout
Regularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectively
Maintain product knowledge for all studio retail operations, including class packages, apparel, and promotions
Be of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
Assist the Area Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
Notify Area Manager and/or member of the studio management team of any employee or client complaints or grievances, and assist the Area Manager to respond appropriately
Quickly address any maintenance or equipment issues that are visible to clients
Communicate with studio leads via axel, phone, and email to generate sales
Follow up with client lists in axel to meet monthly sales quota
Respond to client emails
Responsible for alerting coaches about client milestones and setting up the keychain and board for celebration

Skills

Key technologies and capabilities for this role

Customer ServiceSalesFront DeskClient SchedulingAccount ManagementStudio ToursWorkout DemonstrationsRetail OperationsAdministrative SupportStudio Cleaning

Questions & Answers

Common questions about this position

Is this position full-time or part-time?

This is a part-time Studio Support role with hours that vary based on studio schedule and needs.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills and experience are required for the Core Crew position?

Required skills include excellent interpersonal and communication skills, outstanding customer service skills, strong organizational skills, careful attention to detail, and the ability to initiate tasks without direction. Preferred qualifications are high school education with some college, 1 year sales experience, and MBO experience. Candidates must be able to stand for long durations and work a flexible schedule including mornings, evenings, and holidays.

What kind of work environment or company culture does solidcore offer?

solidcore seeks energetic, outgoing, and personable individuals to deliver a positive client experience with professionalism and patience, while contributing to studio success through sales and teamwork.

What makes a strong candidate for this Core Crew role?

Strong candidates have sales experience, excellent customer service and communication skills, strong organization, attention to detail, and the initiative to work independently on a flexible schedule.

solidcore

High-intensity, low-impact resistance training classes

About solidcore

Solidcore offers high-intensity, low-impact resistance training workouts through 50-minute classes that emphasize slow, purposeful movements to engage core muscles. These workouts are designed to be both challenging and safe, reducing the risk of injury while maximizing muscle engagement. Solidcore caters to fitness enthusiasts of all levels, providing both in-studio and online class options. Clients can book classes individually or purchase memberships for multiple sessions, and the company also offers corporate packages and gift cards. Solidcore generates revenue through class bookings, memberships, and merchandise sales, aiming to make its services accessible to a wide audience while ensuring steady growth in the health and wellness market.

Washington, District of ColumbiaHeadquarters

2013Year Founded

$6.5MTotal Funding

BUYOUTCompany Stage

Healthcare, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Phone/Internet Stipend

Flexible Work Hours

Risks

Increased competition from boutique fitness studios may dilute Solidcore's market share.

Economic downturns could impact discretionary spending on premium fitness memberships.

The rise of at-home fitness solutions may attract potential Solidcore clients.

Differentiation

Solidcore offers high-intensity, low-impact workouts on custom-built reformers.

The company provides a unique 'Fail With Us' campaign to embrace growth through challenges.

Solidcore's hybrid model combines in-studio and online classes for flexible fitness solutions.

Upsides

Solidcore's expansion includes opening its 100th studio, with plans for global growth.

The subscription model aligns with industry trends, offering predictable revenue streams.

Strategic investments from firms like Kohlberg & Company support Solidcore's market expansion.

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