Senior Product Designer - Contact Center

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, TelecommunicationsIndustries

Requirements

Candidates should have 5+ years of experience designing intuitive, user-centered digital experiences across multiple platforms and a bachelor's degree in Design, HCI, or a related field, or equivalent practical experience. They should be able to contribute to initiatives aligning with business objectives, tackle complex design challenges using user-centered principles, and collaborate with cross-functional partners. Experience in providing informal mentorship to junior designers and identifying potential design risks is also required.

Responsibilities

The Senior Product Designer will evolve Zoom Contact Center products by translating strategy into impactful design solutions and applying user-centered design principles to interaction and visual design. They will collaborate with Product, Engineering, and Research to ensure thoughtful implementation, create design documentation, and conduct user research activities such as usability testing and journey mapping to inform design decisions. Additionally, they will provide feedback and mentorship to junior designers and proactively raise potential design or user experience risks to leads.

Skills

Product Design

Visual Design

User Experience (UX)

Interaction Design

User-Centered Design

Design Documentation

Usability Testing

Journey Mapping

Stakeholder Interviews

Mentorship

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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