Staff Conversational Designer (Remote)
Rula$206,200 - $242,600/year
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Customer Service Technology, SoftwareIndustries
Requirements
Candidates should have experience with business process modeling, self-service automation technologies, and API integrations. Excellent written and verbal communication skills are required, along with a passion for user experience, customer empathy, and a data-driven, systematic thinking approach. A startup mentality with adaptability and comfort with ambiguity is also necessary.
Responsibilities
The Conversation Designer will own the conversation design for AI Agents, ensuring seamless and engaging interactions. This role involves working with customers to discover needs, building and editing AI Agents on the Replicant platform, and partnering with engineers to develop requirements and ensure system integration. Responsibilities include developing intent taxonomies to improve Natural Language Understanding, using analytics to measure and improve conversational outcomes, and evaluating new features for AI Agents.
Skills
Conversational AI
AI Agents
Large Language Models (LLMs)
Voice AI
Conversation Design
User Experience (UX)
Customer Service AI
Product Development
Replicant
AI-powered customer service solutions provider
About Replicant
Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$113MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees
Risks
Emerging competitors like Observe.AI and Talkdesk are advancing rapidly.
Businesses are developing in-house AI solutions, reducing third-party dependency.
Privacy concerns and regulatory scrutiny around AI voice data are increasing.
Differentiation
Replicant offers seamless integration with IVR, CCaaS, and CRM systems.
The platform provides 24/7 availability, eliminating customer wait times.
Replicant's AI understands complex speech patterns, including slang and humor.
Upsides
Voice AI is increasingly used to enhance customer service experiences.
AI-driven solutions are expanding into industries like healthcare and finance.
Demand for 24/7 customer service solutions is rising globally.
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