Customer Support Specialist - Contractor
PhantomSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Education, RecruitmentIndustries
Requirements
The ideal candidate must be located in AZ, DC, CA, CO, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI. Candidates should possess strong technical aptitude, resilience, teamwork, excellent verbal and written communication skills, results orientation, a passion for the problem, emotional intelligence, critical thinking, expertise, and curiosity. A high level of self-accountability and integrity for processes and metrics is also required.
Responsibilities
The Support Specialist, Contractor will provide email and phone support to Handshake customers, resolving questions, bugs, feedback, and general inquiries. Responsibilities include troubleshooting technical issues and workflows, building and troubleshooting custom reports, attending team meetings, completing administrative tasks, and utilizing internal tools to manage issues between departments. The role involves advocating for career centers, students, and employer users to improve the user experience and contribute to the company's mission.
Skills
Email Support
Phone Support
Technical Support
Customer Service
Problem Solving
Ticketing Systems
Troubleshooting
Handshake
Connects students with job opportunities
About Handshake
Handshake connects college students with job and internship opportunities through its platform. It serves over 15 million students, 1,500 universities, and 900,000 employers, focusing on early career recruitment. The platform allows universities to provide students access to job listings, career fairs, and recruitment events, while employers can post job openings and manage recruitment processes. Handshake's user-friendly interface helps students organize their job search and offers insights like company reviews. The company prioritizes data privacy and security, ensuring compliance with regulations like FERPA. Handshake aims to bridge the gap between students and employers, facilitating early career opportunities.
San Francisco, CaliforniaHeadquarters
2014Year Founded
$422.2MTotal Funding
SERIES_FCompany Stage
Cybersecurity, EducationIndustries
501-1,000Employees
Benefits
💰Equity and ownership in a fast-growing company.
🍼16 Weeks of paid parental leave
💝Comprehensive medical, dental, and vision
💻Handshake offers $500/£360 home office stipend
📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
🏝PTO
Risks
Emerging competitors like Fizz target Handshake's demographic with financial products.
Intuit's collaboration may draw students away from Handshake.
AI-driven skills demand may reduce engagement with Handshake.
Differentiation
Handshake connects over 15 million students with 900,000 employers.
The platform offers a user-friendly interface for job and internship applications.
Handshake ensures data privacy, complying with regulations like FERPA.
Upsides
Handshake's new social media-like interface boosts user engagement.
Growing student loan repayment benefits attract more employers to Handshake.
Demand for skills-based workforce aligns with Handshake's mission.
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