SLED Enterprise Account Executive - AZ, UT, ID, NV, CO, MT, NM
GranicusSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
EdTech, Workplace Training, Skills Development, Virtual RealityIndustries
Requirements
Candidates must have at least 3 years of experience in customer success or account management. Exceptional prioritization and organizational capabilities are required to manage a significant book of business. The ability to work independently and manage multiple customer relationships simultaneously is essential. Technical adaptability to learn new solutions and communicate their value to customers is necessary, along with superior verbal and written communication abilities. Proficiency in identifying customer risks and proactively engaging customers with solutions, as well as strong presentation skills, are required. Candidates must be based in Colorado, Utah, Arizona, or New Mexico.
Responsibilities
The Associate Customer Success Manager will drive product adoption, utilization, and expansion opportunities by monitoring customer data and engaging at-risk accounts to prevent churn. They will ensure over 90% annual subscription renewals by maximizing client success and securing renewals in advance. Responsibilities include managing a seamless implementation process with professional learning, becoming knowledgeable of Transfr's solutions, and communicating utilization data that demonstrates customer value. The role involves contributing to self-service resources, creating scalable campaigns for customer education and product adoption, and securing customer feedback to influence the product roadmap. Additionally, they will leverage automated and manual processes to maintain information flow and document customer accounts, while improving business metrics like NPS to provide insights into customer relationship health.
Skills
Customer Success
Product Adoption
Customer Retention
Customer Data Analysis
Digital Communication
Self-Service Resources
Churn Minimization
Transfr
Provides VR-based career training solutions
About Transfr
Transfr provides immersive virtual reality (VR) training programs designed to enhance career training and workforce development. These programs simulate real-world job environments, allowing learners to gain practical experience and explore various career paths without needing to be physically present in a workplace. By collaborating with schools, businesses, and government agencies, Transfr ensures that its training solutions are accessible and tailored to meet the specific needs of different industries. Unlike traditional training methods, Transfr's VR approach offers hands-on experience in high-demand fields, helping learners acquire critical skills necessary for securing well-paying jobs. The company's goal is to bridge the gap between education and employment, ultimately contributing to a more skilled and adaptable workforce.
New York City, New YorkHeadquarters
2017Year Founded
$85.7MTotal Funding
SERIES_CCompany Stage
Consulting, VR & AR, EducationIndustries
201-500Employees