Member Care Recruiter

Employment Type: Contractor

Salary: $55 - $65 per hour

Position Overview

Included Health is seeking a strategic Member Care Recruiter to join our growing Talent Acquisition team. This role is essential in helping us scale our Care Operations and Member Care teams by recruiting top talent across a range of high-volume roles. The Member Care Recruiter will manage full-cycle recruitment while ensuring a best-in-class candidate experience.

Responsibilities

• Drive full-cycle recruiting for high-volume roles within the Care Operations and Member Care teams, including:
  • Member Care Advocate
  • Connected Care Assistant
  • Member Experience Specialist
  • Claims Support Coordinator
• Source, identify, and engage top talent using creative and effective sourcing strategies, including job boards, social media, employee referrals, and community outreach.
• Manage multiple requisitions simultaneously, ensuring efficient hiring processes to meet the staffing needs of Care Operations and Member Care.
• Champion a seamless and positive candidate experience throughout the hiring process, reflecting our commitment to service excellence, inclusion, and member satisfaction.
• Build a robust pipeline of qualified candidates, focusing on both active and passive job seekers.
• Collaborate with the Talent Acquisition team to enhance workflows, refine processes, and improve recruitment efficiencies for high-volume hiring.
• Partner with Care Operations and Member Care hiring managers to understand staffing needs, role requirements, and team culture.
• Advise hiring managers on compensation recommendations and negotiate offer details to ensure successful offer acceptances.
• Report on recruitment metrics, pipeline data, and performance data to share insights.
• Ensure compliance with all relevant employment laws and company policies throughout the recruitment process.

Qualifications

• 2+ years of experience in high-volume recruiting, within customer service, care operations, member care, or similar environments.
• Experience managing multiple requisitions and prioritizing in a dynamic setting.
• Strong track record in sourcing and engaging diverse candidate pools, including passive candidates.
• Experience using Applicant Tracking Systems (ATS), such as Lever, Greenhouse, or similar platforms.
• Demonstrated commitment to diversity, equity, and inclusion in hiring practices.
• Ability to interpret recruitment data and metrics.

Physical/Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
• Capability to work with leadership, employees, and members in an appropriate manner.

Company Information

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to care and create a more equitable healthcare experience for all.

Pay Transparency

The provided salary range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. This range is subject to adjustment based on various job-related factors unique to each candidate, including but not limited to: education, training, skills, years and depth of experience, certifications and licensure, our specific needs, internal peer equity, organizational considerations, and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation packages based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.