Contract Member Care Recruiter

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, BiotechnologyIndustries

Requirements

Candidates should have at least 2 years of experience in high-volume recruiting, preferably in customer service, care operations, or member care environments. Experience managing multiple requisitions in a dynamic setting, a strong track record in sourcing and engaging diverse candidate pools (including passive candidates), and proficiency with Applicant Tracking Systems (ATS) like Lever or Greenhouse are required. A demonstrated commitment to diversity, equity, and inclusion in hiring practices and the ability to interpret recruitment data and metrics are also necessary.

Responsibilities

The Contract Member Care Recruiter will manage the full-cycle recruitment process for high-volume roles within the Care Operations and Member Care teams, including sourcing, engaging, and hiring candidates. Responsibilities include building candidate pipelines, collaborating with hiring managers to understand staffing needs, advising on compensation, and reporting on recruitment metrics. The role also involves ensuring a positive candidate experience and compliance with employment laws and company policies.

Skills

Full-cycle recruiting

High-volume recruiting

Candidate experience

Sourcing strategies

Job boards

Social media

Employee referrals

Community outreach

Pipeline building

Recruitment metrics

Offer negotiation

Customer service recruiting

Care operations recruiting

Member care recruiting

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$337.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.

Risks

Competition from Teladoc and Amwell threatens market share.

Post-merger integration challenges could affect service delivery.

Regulatory scrutiny on telehealth may impact operational flexibility.

Differentiation

Included Health offers integrated primary and behavioral health services.

They provide 24/7 on-demand care with diverse providers.

Their data-driven approach enhances healthcare outcomes and reduces costs.

Upsides

Rising demand for telehealth boosts Included Health's virtual care services.

Employers investing in healthcare benefits expand Included Health's client base.

Value-based care models align with Included Health's focus on outcomes.

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