Contract Customer Success Manager

Americas

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaSIndustries

Requirements

Candidates must have 3+ years of experience as a Customer Success Manager or a similar customer-facing role with a technical SaaS product. A strong comfort level communicating with both technical and non-technical stakeholders, particularly developers and marketers, is essential. Familiarity with APIs, data integrations, logic flows, and templating languages such as Liquid is required, and fluency in French, Russian, or Spanish is a bonus. Experience in SaaS, ideally with marketing automation or related platforms, is also sought.

Responsibilities

The Contract Customer Success Manager will manage the onboarding and implementation for a portfolio of customers, acting as the project manager from kickoff to go-live. This role involves hosting transition and planning calls, partnering with customers to create and execute effective campaigns and workflows, and serving as the first point of contact for dedicated support and troubleshooting. Responsibilities also include proactively following up with customers to ensure they are on track for renewal, advising on best practices for campaign design and integrations, and supporting contract renewals by ensuring customers are healthy and engaged.

Skills

Customer Success Management

Onboarding

Implementation

Project Management

Stakeholder Management

Campaign Management

Customer Support

Troubleshooting

API

Integrations

Workflows

SaaS

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Portland, OregonHeadquarters

2012Year Founded

$9.6MTotal Funding

SEEDCompany Stage

Consulting, Consumer SoftwareIndustries

201-500Employees