IT Operations Manager
LumosFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Las Rozas de Madrid, Community of Madrid, Spain
The candidate must possess a minimum of 7 years of experience in IT processes and operational consulting, with a focus on a consultative approach. Deep knowledge of process improvement methodologies, optimization, automation, and associated regulations within IT environments is required. Experience directly working with clients, providing IT operational process consulting is also necessary. Strong analytical skills, the ability to design and implement innovative solutions, and familiarity with IT process management tools (ITSM, ITOM, CMDB, etc.) are essential. Effective communication skills, both with clients and internal teams, are required, along with strategic thinking and the ability to adapt technological solutions to client needs. Experience in creating digital transformation roadmaps, and certifications such as ITIL, BPMN, Lean IT, Six Sigma, COBIT, or similar, are highly valued. Intermediate English proficiency is also needed.
This role involves analyzing and understanding client operational processes from a technological perspective, identifying areas for improvement and optimization. The consultant will design and implement operational and technological improvements that align IT strategy with client business objectives. They will serve as a point of reference for best practices and innovative solutions in IT processes, proposing creative and efficient approaches to complex technological challenges. The consultant will work closely with development and business teams to ensure solutions are practical and scalable. They will accompany the client in defining their digital roadmap, ensuring the successful implementation of proposed improvements. Analysis of the impact of proposed improvements and adjustments will be performed, evaluating their effectiveness in client performance. Training client teams on best operational practices and the efficient use of technological tools is also a key responsibility.
IT services for enterprise modernization and management
DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.