Arcadia

Senior Advisor, Member Services

Washington, District of Columbia, United States

Arcadia Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Requirements

Candidates should possess a Bachelor's degree and demonstrate at least 5 years of experience in a customer-facing advisory role, preferably within the healthcare or technology industries. Strong communication, interpersonal, and relationship-building skills are essential, along with the ability to understand and articulate complex data insights. Familiarity with healthcare industry trends and business strategies is highly desirable.

Responsibilities

As a Senior Advisor, you will serve as the primary point of contact for assigned members, building and maintaining strong, strategic relationships. You will guide members in aligning their business strategies with Arcadia’s platforms and insights, analyze data to translate insights for stakeholders, support members in tracking and communicating milestones, and proactively identify opportunities for them to better utilize the platforms. Furthermore, you will deliver actionable recommendations based on member feedback and data usage trends, and contribute to product development by relaying member feedback and insights to internal teams.

Skills

Relationship Management
Healthcare Industry Knowledge
Platform Utilization
Strategic Planning
Communication
Consultative Skills

Arcadia

Data-driven healthcare solutions and analytics

About Arcadia

Arcadia focuses on improving healthcare outcomes through data-driven solutions in the healthcare sector, particularly in population health management. The company analyzes and manages the health outcomes of groups of people, serving clients such as healthcare providers, insurance companies, and government agencies. Its main product is a data platform that uses big data technology to process and store large volumes of healthcare data, allowing organizations to access and analyze this information effectively. This leads to better decision-making and enhanced patient care. Unlike many competitors, Arcadia offers a comprehensive suite of tools and consulting services that help clients optimize their use of the platform, particularly in areas like STARS HEDIS and risk adjustment accuracy. The goal of Arcadia is to improve efficiency in healthcare delivery, reduce disparities, and achieve better health outcomes for populations.

Key Metrics

Boston, MassachusettsHeadquarters
2002Year Founded
$28.7MTotal Funding
DEBTCompany Stage
Consulting, HealthcareIndustries
501-1,000Employees

Benefits

Flexible Work Hours
Unlimited Paid Time Off

Risks

Integration challenges from CareJourney acquisition may disrupt operations.
Departure of former CTO Jonathan Cook could impact Arcadia's innovation.
Intensifying competition in healthcare data analytics threatens Arcadia's market share.

Differentiation

Arcadia integrates CareJourney's market intelligence for comprehensive healthcare insights.
Arcadia's platform offers real-time data analysis for improved healthcare decision-making.
Arcadia's generative AI assistant enhances care team efficiency and reduces burnout.

Upsides

Arcadia's acquisition of CareJourney expands its customer portfolio to nearly 200.
The healthcare data market is projected to triple by 2030, benefiting Arcadia.
Arcadia's AI assistant boosts productivity by reducing data interpretation time.

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