Community Operations Manager, Osaka - JP at CIC

Osaka, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, InnovationIndustries

Requirements

At least five years of hands-on and managerial experience
Highly capable, self-directed, and experienced in managing a team
Enjoys working in a fast-paced and collaborative environment
Excels in leadership and team development, with strong ability to mentor, train, and support a dynamic team
Skilled in managing service-oriented tasks (e.g., client moves, office setup, IT troubleshooting) and client relationships
Adept at implementing new community-focused initiatives
Proactive problem-solver with excellent communication skills
Capable of fostering a collaborative environment while maintaining high standards of client satisfaction and team morale

Responsibilities

Managing, coaching, and training team members of the Community Operations Team; conducting timely performance evaluations and supporting their growth and professional development
Being aware of and responsible for the team’s workload, resources, morale, and training needs; advocating for the team’s needs with upper management
Mastering service-oriented tasks such as client moves, office setup, and IT troubleshooting; training team members on completing client requests and delegating appropriately
Researching and implementing new services, vendors, and community improvements
Maintaining a constructive landlord-tenant relationship with building management
Monitoring inventory levels (food, furniture, etc.) with an eye on ordering/delivering timetables
Coordinating budgets for daily operations as well as capital projects
Handling difficult client requests or encounters to maintain overall service quality and client satisfaction
Engaging clients through promoting and helping host community building events
Collaborating with other teams to complete projects and sharing knowledge

Skills

Key technologies and capabilities for this role

Team ManagementOperations ManagementClient ServicesFacilities ManagementBudget ManagementCommunity Building

Questions & Answers

Common questions about this position

What experience is required for the Community Operations Manager role?

The role requires at least five years of hands-on and managerial experience in a fast-paced and collaborative environment.

Where is the Community Operations Manager position located?

The position is based in Osaka, Japan, specifically at the Life Science Innovation Campus (LSIC) on the 8F & 9F of the Nakanoshima Qross Building.

What are the main responsibilities of the Community Operations Manager?

Responsibilities include managing, coaching, and training the Community Operations Team, handling client services, facilities management, budget oversight, launching community initiatives, managing inventory, coordinating events, and maintaining landlord-tenant relationships.

What is the expected start date for this role?

The expected start period for this role is January 2026.

What kind of work environment does CIC offer?

CIC offers a fast-paced and collaborative environment focused on innovation campuses where startups, scale-ups, corporations, and public entities connect, work, and grow.

CIC

Supports independent colleges with grants and collaboration

About CIC

CIC supports independent colleges and universities in the United States by providing various services tailored to their needs. These services include grants, professional development programs, and collaboration opportunities among member institutions. CIC operates on a membership model, generating revenue through membership fees and grants. One of its key offerings is the Tuition Exchange Program, which allows students to exchange tuition among member schools, and the Institute for Chief Academic Officers, an annual event focused on professional development for academic leaders. CIC distinguishes itself by acting as a connector for its members, fostering collaboration and innovation to enhance their financial health and institutional missions. The organization's goal is to strengthen independent higher education and support its members in achieving their objectives.

Washington, District of ColumbiaHeadquarters

1956Year Founded

VENTURE_UNKNOWNCompany Stage

Social Impact, EducationIndustries

51-200Employees