Community and Delight Manager
Everyday RobotsSalary not specified
- Full Time
- Junior (1 to 2 years)
$100,000 – $100,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Goods, E-commerce, Social MediaIndustries
Requirements
Candidates should possess strong communication and writing skills with attention to tone and detail, the ability to multitask and stay organized in a fast-paced environment, comfort working independently and quickly learning new systems, a basic understanding of e-commerce or marketing metrics, and familiarity with TikTok and social media best practices.
Responsibilities
The Community Manager will manage customer support inquiries, including refunds, reviews, and replacement requests, respond to comments and direct messages, and engage with the community across social platforms, launch and monitor hourly flash sales and weekly discounts, track performance metrics from paid campaigns and TikTok Seller Center, prepare weekly performance reports for internal social media meetings, and support the brand's fast-growing social presence.
Skills
Customer Support
Social Media Management
TikTok
Community Engagement
Content Moderation
Campaign Monitoring
Performance Reporting
Communication
Organization
E-commerce Metrics
Paid Social Campaigns
Social Media Trends
Propel
Mobile app for managing social benefits
About Propel
Propel focuses on improving access to social welfare resources for low-income Americans through its mobile app, Providers. This app allows users to easily check their EBT balances without needing to call a customer service number, making it more convenient for them to manage their benefits. Additionally, Providers offers personalized deals, such as coupons and resources, to help users save money, as well as job postings that cater to various schedules, from temporary gigs to full-time positions. Propel distinguishes itself from competitors by specifically targeting the needs of low-income individuals who are often neglected by traditional tech solutions. The company's goal is to enhance the user experience of America's safety net and to raise awareness about critical issues like Medicaid churn, ensuring that users can navigate these challenges effectively.
Key Metrics
New York City, New YorkHeadquarters
2014Year Founded
$85.6MTotal Funding
GRANTCompany Stage
Consumer Software, Social ImpactIndustries
51-200Employees