Head of Community, Content and Sales Enablement

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not provided
• Description: Seeking a dynamic and strategic Director of Community and Content to lead efforts in building, engaging, and scaling a thriving community while developing compelling content that drives brand affinity, growth, and engagement. This is a high-impact leadership role responsible for shaping community strategy, fostering meaningful relationships with creators and users, and delivering high-quality content that enhances brand presence. This role sits at the intersection of community, content, brand, and growth, requiring a leader who understands the nuances of tech, marketplaces, and creator ecosystems. You will work cross-functionally with marketing, product, partnerships, and customer success to develop strategies that nurture and activate the community while driving business outcomes.

THE ROLE

As Head of Community and Content, you will lead the development of Eventbrite’s creator community and content strategy, ensuring support and amplification of event creators while strengthening their connection to the platform. You will oversee the development of programs, resources, and content that make Eventbrite the go-to destination for event organizers looking to grow and succeed. This is a highly cross-functional role that sits at the intersection of brand, community, growth, and product marketing, requiring a leader with deep experience in marketplaces, creator ecosystems, and community engagement.

YOU WILL

• Community Engagement:
  • Develop and execute a community engagement strategy that strengthens relationships with event creators and attendees, fostering loyalty and advocacy.
• Program Development:
  • Build and scale programs, forums, events, and partnerships that empower event creators with knowledge, resources, and peer connections.
• Ambassador Programs:
  • Identify and develop ambassador and influencer programs to amplify the voices of top creators and industry leaders.
• Creator Support:
  • Launch and manage initiatives that help event creators succeed, from peer-to-peer learning communities to exclusive creator perks and networking events.
• Metrics & Tracking:
  • Establish community health metrics and track engagement trends, sentiment, and the business impact of community efforts.
• Content Strategy & Execution:
  • Lead content strategy and editorial planning to develop high-impact resources, insights, and stories that help event creators thrive.
  • Drive content for the Eventbrite blog, newsletters, webinars, and organizer social content, ensuring a consistent voice and brand positioning.
  • Develop thought leadership that positions Eventbrite as the leading authority in live events, ticketing, and community building.
  • Experiment with new content formats, including video, podcasts, user-generated content, and interactive media, to enhance engagement.
  • Collaborate with product marketing and growth teams to create educational resources that drive product adoption and retention.
• Cross-Functional Collaboration:
  • Work closely with Product, Marketing, and Customer Success to ensure community-driven insight.

Requirements

• No specific requirements were provided in the text.

Application Instructions

• No application instructions were provided in the text.

Company Information

• No company information was provided in the text.