Community & Customer Success Manager
MozillaSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial TechnologyIndustries
Requirements
Candidates should have proven experience building or moderating online communities, especially on Reddit and Slack, and be fluent in internet culture and niche forums such as Reddit, Discord, and IndieHackers. They should possess a deep understanding of founder needs, motivations, and trusted spaces, ideally gained through experience as a founder, early team member at a startup, or direct work with founders at accelerators.
Responsibilities
The Community Manager will lead engagement on Reddit and other external community platforms, monitor high-signal threads and actively participate in a way that’s native to the platform, surface opportunities for organic engagement and sentiment shaping, build trust in Mercury’s voice by being present and founder-first, manage and grow Mercury’s owned Slack communities, potentially spin up and lead a new community, create a strong feedback loop between community conversations and internal teams, collaborate with the Growth Marketing team, share learnings and community insights, partner with the social team to listen across other channels, identify opportunities to jump into conversations and correct misinformation, and collaborate on brainstorming founder-focused content and initiatives.
Skills
Community Engagement
Social Listening
Content Creation
Platform Management
Sentiment Analysis
Misinformation Correction
Cross-team Collaboration
Organic and Paid Social Strategy
Mercury
Banking services for startups and founders
About Mercury
Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.
Key Metrics
San Francisco, CaliforniaHeadquarters
2017Year Founded
$146.8MTotal Funding
DEBTCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees