Account Manager (EST and CST)
EventbriteSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Nonprofit, Fundraising, Community & Social ServicesIndustries
Requirements
Candidates should have at least 2 years of experience in customer support or success, strong communication and interpersonal skills, great organizational skills and attention to detail, a solution-oriented mindset with a focus on customer success and satisfaction, and the ability to multitask and juggle multiple responsibilities. Proven track record of receiving positive customer feedback and proficiency with customer success and customer relationship management software, specifically Salesforce, are preferred. Familiarity with the GoFundMe platform, its features, and the competitive landscape is also a plus.
Responsibilities
The Commercial Account Manager I will assist with onboarding tasks to help customers start using the platform effectively, guide customers through basic platform features to encourage early adoption, monitor account activity to flag potential issues or disengagement, prepare and execute action steps to resolve customer issues, meet customer retention metrics by addressing customer concerns and executing a mutually agreed-upon renewal proposal, build rapport with key contacts through check-ins and strategic outreach, respond to customer questions with professionalism and empathy, escalate complex concerns or dissatisfaction to their manager as needed, help maintain positive customer sentiment by listening carefully and following through, partner with senior AMs and internal teams (CX, Support, Product) to resolve customer needs and unique situations, collaborate with the scaled CX team to share insights and coordinate engagement efforts, and continuously learn about the platform, customer use cases, and fundraising best practices.
Skills
Customer Support
Customer Success
Account Management
Communication
Problem-Solving
Relationship Building
Issue Resolution
Platform Guidance
Team Collaboration
Training & Knowledge Sharing
GoFundMe
Online platform for crowdfunding and fundraising
About GoFundMe
GoFundMe is an online platform that enables individuals and organizations to raise money for various needs and aspirations. Users can create fundraising campaigns in just five minutes by sharing their stories and soliciting donations from their networks and beyond. The platform caters to a wide range of clients, including those facing medical emergencies, families in need of memorial funds, students seeking educational support, and nonprofits looking for financial assistance. GoFundMe operates globally and has built a community of over 100 million people who have collectively raised $25 billion through more than 200 million donations. The company generates revenue through voluntary tips from donors and a small transaction fee on each donation, which helps cover payment processing costs and maintain platform security. GoFundMe's goal is to provide a safe and user-friendly experience for both donors and recipients, leveraging community support to help people meet their financial needs.
Key Metrics
Redwood City, CaliforniaHeadquarters
2010Year Founded
$1,178.5MTotal Funding
SERIES_ACompany Stage
Fintech, Social ImpactIndustries
501-1,000Employees