Account Manager
VantageSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Home Services, Platform ServicesIndustries
Requirements
Candidates must possess a Bachelor's degree and a minimum of 3 years of proactive, customer-facing, or account management experience, or alternatively, 5+ years of relevant experience. Strong customer relationship-building skills and a customer-centric approach are essential, along with experience managing a portfolio of accounts and achieving or exceeding revenue targets. Familiarity with Salesforce (SFDC) is required, as well as the ability to analyze data and communicate insights effectively.
Responsibilities
The Account Manager will serve as the primary post-sale point of contact for Thumbtack high-value professionals, onboarding new Franchisees, and driving adoption and usage of the Thumbtack platform. They will understand professional goals, provide education and advice, propose expansion opportunities, share best practices, translate feedback into product requirements, and handle escalations while coordinating with various internal teams. Additionally, they will prioritize outreach to mitigate churn and drive revenue growth by utilizing data analysis and creating reports and presentations.
Skills
Customer Relationship Management
Account Management
Client Onboarding
Product Knowledge
Communication
Campaign Coordination
Thumbtack
Online marketplace connecting consumers with local professionals
About Thumbtack
Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.
Key Metrics
San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees