Grafana Labs

Commercial Account Executive, Growth (Remote, USA)

United States

$170,000 – $210,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, Cloud ComputingIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-time
  • Salary: USD $170,000 - USD $210,000 (OTE)

Grafana Labs is seeking a Senior Commercial Account Executive, Growth to be responsible for prospecting and growing existing business across the USA. You will identify, nurture, and close opportunities with existing customers. You will manage forecasts and track customer data. We’re strong proponents of a consultative sales approach - learn about the customer's needs first before talking about our products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase, and hand off a strong relationship to our Customer Success team.

Requirements

  • Experience: 3+ Years of Experience in Infrastructure Technology Sales
  • Performance: Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer)
  • Personality: Energetic, upbeat, entrepreneurial, tenacious team player
  • Adaptability: Adaptable and with demonstrable experience in high velocity technology companies
  • Salesforce: Experience using Salesforce
  • Technical Knowledge: Familiarity with open source technology is a significant advantage
  • Communication: You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually
  • Sales Methodology: Experience using Command of the Message and MEDD(P)ICC is ideal

Responsibilities

  • Identify new opportunities to expand Grafana usage within a set of current customers
  • Meet and exceed individual quarterly and annual sales goals
  • Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations, and account management)
  • Cultivate sales through outbound prospecting and inbound leads
  • Understand and convey the value of both Grafana Cloud and Grafana Enterprise
  • Become an expert in managing your sales pipeline in Salesforce
  • Manage quote creation, order processing, and day-to-day customer requests

Company Information

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Clo.

Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Skills

Salesforce
Open Source Technology
Consultative Sales
MEDD(P)ICC
Communication
Prospecting
Account Management
Product Demos
Negotiation

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters
2014Year Founded
$783.2MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave
Health coverage
4% contribution match on our 401(k)
$1,500 learning and development stipend
Udemy subscription
Complimentary subscription to Headspace
Discounts on a wide variety of services, including entertainment, food, and fitness.
Remote Work Option
Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.
Recent critical security vulnerabilities could affect customer trust and adoption.
Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.
The company provides both self-managed and fully managed observability solutions for diverse needs.
Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.
The company surpassed $250M in annual recurring revenue with over 5,000 customers.
Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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