Commercial Account Executive
Common RoomSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Relationship Management (CRM), SoftwareIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: Not specified
Kustomer is the industry-leading conversational CRM platform, perfecting every customer experience. Built with intelligent tools like AI and Automation, no-code configuration, and a connected data platform, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel. Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen. Kustomer was founded in 2015 and has raised over $200M in funding. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by Battery, Redpoint, and Boldstart Ventures.
Role: Account Executive (Commercial Sales)
- Type: Remote (US)
- Focus: Driving Kustomer’s sales initiatives and acquiring new clients within the commercial market.
Responsibilities
- Working with sales leadership to define and execute on quarterly/annual sales goals.
- Consistently meeting sales quotas and driving the sales process forward.
- Driving acquisition of new clients through the full sales life cycle.
- Successfully delivering Kustomer’s value proposition and conducting product demonstrations.
- Representing Kustomer as an industry thought leader.
- Maintaining an understanding of the competitive market space.
- Attending industry events and growing Kustomer’s presence.
- Coordinating closely with the customer experience team for seamless onboarding.
Requirements
- Experience: 3+ years of quota-carrying experience.
- Sales Experience: Sold to SMB and/or Commercial accounts with complex sales cycles.
- Sales Methodologies: Experience working with Sales Methodologies: MEDDPICC, Sandler.
- Startup Experience: Experience working at early-stage growth startups.
- Technical Savvy: Experience and technical savvy to conduct own demos.
- CX Experience (Bonus): Experience selling to the CX side of the house.
- CRM Experience (Bonus): Sold a SaaS CRM solution in the past.
- HIPAA Compliance: All roles at Kustomer may involve handling sensitive personal data.
Benefits
- Competitive Salaries and Stock Options
- U.S. Benefits: 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.
- UK Benefits: (Details not provided in the original text)
Company Information
- Company: Kustomer
- Industry: Conversational CRM Platform
- Website: (Not provided in the original text)
- Location: NYC presence, Remote friendly (US and UK)
- Culture: Collaborative, passionate, focused on enhancing the customer service experience.
Skills
Kustomer
Customer service platform for businesses
About Kustomer
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.
New York City, New YorkHeadquarters
2015Year Founded
$227.1MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees