[Remote] Accounts Receivable Manager at Olo

New York, New York, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor's Degree in Accounting, Finance, or related field
3+ years of AR and Collections experience, including 3+ years leading teams within a high-payments volume B2B setting
Excellent verbal and written client-facing communication skills
Strong computer skills, particularly MS Excel
Ability to work well with others in a fast-paced environment
Experience operating in a strong control environment (e.g., SOX 404)
Experience managing an offshore team
Experience in a Software as a Service or Multinational environment is a plus
High level of familiarity with Intacct, Stripe, Paya, Braintree, ZenDesk and Salesforce is a plus

Responsibilities

Lead and mentor the team of overseas collections analysts and AR specialists
Assign accounts, prioritize workloads, and ensure the team has the training and resources to operate independently
Develop, implement, and continuously improve effective collections strategies and standard operating procedures (SOPs) to maximize timely cash collection
Oversee all day-to-day collections
Actively monitor the AR aging report to prioritize outreach and adjust strategies as needed
Ensure the accurate processing and documentation of cash applications
Manage the prompt resolution of unapplied payments and issues related to failed payments
Collaborate with internal stakeholders (including Revenue Ops, Sales, and Legal) to enforce collections policies
Build rapport with customers to improve response and collection rates while ensuring an excellent customer experience
Ensure prompt handling of collections-related communication
Track and report on key collections metrics to management weekly
Hold the team accountable for performance metrics
File proofs of claim during customer bankruptcy
Provide management with ad-hoc analysis and project support
Prepare the monthly AR reserve analysis

Skills

Olo

SaaS platform for restaurant digital ordering

About Olo

Olo provides a Software-as-a-Service (SaaS) platform designed for on-demand restaurant commerce, focusing on digital ordering and delivery. The platform allows multi-location restaurant brands to manage their digital channels in one place, integrating various systems for orders, deliveries, and customer interactions. This integration helps restaurants streamline their operations and enhance customer engagement. Olo's business model includes a subscription service for restaurants, along with transaction fees for each order processed, ensuring a steady revenue stream that grows with their clients' success. The company's goal is to support the digital transformation of the restaurant industry, making it easier for restaurants to meet the increasing demand for online food ordering and delivery.

New York City, New YorkHeadquarters

2005Year Founded

$176.4MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

401(k) Company Match

Home Office Stipend

Company Equity

Parental Leave

Risks

Increased competition from Square's integrated solutions may attract Olo's clients.

Olo's reliance on partnerships poses risks if partners face operational difficulties.

Labor shortages could hinder the effectiveness of Olo's self-ordering kiosks with GRUBBRR.

Differentiation

Olo integrates seamlessly with existing restaurant systems for efficient order management.

Olo's platform supports over 60,000 restaurants, showcasing its scalability and reliability.

Olo offers a dual revenue model with subscription fees and transaction-based income.

Upsides

Olo's partnership with GRUBBRR enhances omnichannel dining experiences, boosting customer satisfaction.

The launch of 'Loyalty for Borderless Accounts' strengthens customer engagement and retention.

Olo's relocation to One World Trade Center signifies growth and increased market presence.

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