[Remote] Accounts Receivable Manager at Olo

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Restaurant TechnologyIndustries

Requirements

Bachelor's Degree in Accounting, Finance, or related field
3+ years of AR and Collections experience
3+ years leading teams within a high-payments volume B2B setting
Excellent verbal and written client-facing communication skills
Strong computer skills, particularly MS Excel
Ability to work well with others in a fast-paced environment
Experience operating in a strong control environment (e.g., SOX 404)
Experience managing an offshore team
Experience in a Software as a Service or Multinational environment (plus)
High level of familiarity with Intacct, Stripe, Paya, Braintree, ZenDesk, and Salesforce (plus)

Responsibilities

Lead and mentor the team of overseas collections analysts and AR specialists; assign accounts, prioritize workloads, and ensure training and resources
Develop, implement, and continuously improve effective collections strategies and standard operating procedures (SOPs) to maximize timely cash collection
Oversee all day-to-day collections; actively monitor the AR aging report to prioritize outreach and adjust strategies
Ensure accurate processing and documentation of cash applications; manage prompt resolution of unapplied payments and failed payment issues
Collaborate with internal stakeholders (Revenue Ops, Sales, Legal) to enforce collections policies
Build rapport with customers to improve response and collection rates while ensuring excellent customer experience; handle collections-related communication
Track and report on key collections metrics to management weekly; hold team accountable for performance metrics
File proofs of claim during customer bankruptcy
Provide management with ad-hoc analysis and project support
Prepare the monthly AR reserve analysis

Skills

Key technologies and capabilities for this role

Accounts ReceivableCollectionsCash ApplicationAR Aging ReportsTeam LeadershipSOP DevelopmentStakeholder CollaborationClient Service

Questions & Answers

Common questions about this position

Is this position remote-friendly?

Yes, you can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What are the key qualifications for this role?

Candidates need a Bachelor's Degree in Accounting, Finance, or related field, 3+ years of AR and Collections experience including 3+ years leading teams in a high-payments volume B2B setting, excellent client-facing communication skills, strong MS Excel skills, and experience managing an offshore team.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be leading?

You will lead and mentor a team of overseas collections analysts and AR specialists, assigning accounts, prioritizing workloads, and ensuring they have the training and resources to operate independently.

What makes a strong candidate for this Accounts Receivable Manager position?

A strong candidate is highly detail-oriented, organized, capable of working independently in a fast-paced environment, with experience in a strong control environment like SOX 404 and familiarity with tools like Intacct, Stripe, and Salesforce; experience in SaaS or multinational settings is a plus.

Olo

SaaS platform for restaurant digital ordering

About Olo

Olo provides a Software-as-a-Service (SaaS) platform designed for on-demand restaurant commerce, focusing on digital ordering and delivery. The platform allows multi-location restaurant brands to manage their digital channels in one place, integrating various systems for orders, deliveries, and customer interactions. This integration helps restaurants streamline their operations and enhance customer engagement. Olo's business model includes a subscription service for restaurants, along with transaction fees for each order processed, ensuring a steady revenue stream that grows with their clients' success. The company's goal is to support the digital transformation of the restaurant industry, making it easier for restaurants to meet the increasing demand for online food ordering and delivery.

New York City, New YorkHeadquarters

2005Year Founded

$176.4MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

401(k) Company Match

Home Office Stipend

Company Equity

Parental Leave

Risks

Increased competition from Square's integrated solutions may attract Olo's clients.

Olo's reliance on partnerships poses risks if partners face operational difficulties.

Labor shortages could hinder the effectiveness of Olo's self-ordering kiosks with GRUBBRR.

Differentiation

Olo integrates seamlessly with existing restaurant systems for efficient order management.

Olo's platform supports over 60,000 restaurants, showcasing its scalability and reliability.

Olo offers a dual revenue model with subscription fees and transaction-based income.

Upsides

Olo's partnership with GRUBBRR enhances omnichannel dining experiences, boosting customer satisfaction.

The launch of 'Loyalty for Borderless Accounts' strengthens customer engagement and retention.

Olo's relocation to One World Trade Center signifies growth and increased market presence.

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