Collections Agent at PosiGen

New Orleans, Louisiana, United States

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$40,000 – $70,000Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

EnergyIndustries

Requirements

Candidates must possess a High School diploma or GED and have a minimum of two years in customer service. Familiarity with billing and collections procedures is required, along with excellent written and verbal communication skills and strong customer service abilities. Proficiency in Google Workspace is preferred, and bilingual Spanish skills are a plus. A typing speed of 45 words per minute is necessary, along with the ability to manage time effectively, negotiate professionally, and handle sensitive conversations with tact and resilience.

Responsibilities

Collections Agents will proactively contact customers in arrears via phone to discuss payment options and negotiate suitable repayment arrangements. They must adhere to all regulatory and company policies, maintain a professional and empathetic level of service, and meet revenue collection goals. Responsibilities include educating customers on payment solutions, updating customer records accurately, resolving customer concerns, explaining lease agreements, and handling resistant customers with professionalism. Agents will also complete administrative tasks and follow company procedures to ensure compliance and operational efficiency.

Skills

Customer Service

Communication

Negotiation

Problem-solving

Compliance

PosiGen

Leases solar panels to homeowners

About PosiGen

PosiGen operates in the renewable energy sector, focusing on making solar power accessible to homeowners, regardless of their income or credit score. The company provides solar panels through a leasing model, allowing customers to benefit from solar energy without the high upfront costs typically associated with purchasing a system. This leasing option includes maintenance and insurance, ensuring a hassle-free experience for users. Additionally, PosiGen offers a zero-cost home energy audit to help homeowners identify ways to improve energy efficiency, further lowering their energy expenses and carbon footprint. Unlike many competitors, PosiGen targets homeowners who may not have the financial means to invest in solar systems upfront, making their services particularly appealing to those seeking convenience and simplicity. The company's goal is to help homeowners reduce their energy costs while promoting environmental sustainability.

St. Rose, LouisianaHeadquarters

2011Year Founded

$214MTotal Funding

DEBTCompany Stage

EnergyIndustries

501-1,000Employees

Benefits

Remote Work Options

Risks

Increased competition from Generac may impact PosiGen's market share.

Leadership changes could disrupt operations if not managed carefully.

Reliance on external funding poses financial risks if growth expectations aren't met.

Differentiation

PosiGen focuses on low- to moderate-income homeowners, a unique market segment.

The company offers solar panel leasing, eliminating high upfront costs for customers.

PosiGen provides zero-cost home energy audits to enhance energy efficiency.

Upsides

Recent $400M funding from Brookfield supports PosiGen's expansion plans.

B Corp certification highlights PosiGen's commitment to social and environmental justice.

Inflation Reduction Act tax credits could benefit PosiGen's target market.

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