Account Management Operations Associate
ResortPassSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, and providing feedback (Tour to Teach)
- Strong communication and collaboration skills with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, provide clear expectations, guidance for business solutions, and communicate objectives effectively
- Experience modeling and demonstrating exceptional customer service standards (One Best Way/OBW service model)
- Skills in managing customer service initiatives (e.g., store of the community, community outreach), resolving complaints/issues, developing action plans, and providing process improvement leadership
- Proficiency in driving financial performance: reviewing P&L statements, budgeting, forecasting, controlling expenses, monitoring merchandise presentation, inventory flow, operational processes, mitigating shrink, and achieving sales/profit goals
- Supervisory skills: hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, promoting belonging mindset, and recruiting for staffing needs
- Ability to coordinate job-related activities: develop/maintain stakeholder relationships, support plans/initiatives, identify/communicate goals, build accountability, measure progress, address improvements, demonstrate adaptability, and promote continuous learning
- Knowledge of compliance with company policies/procedures, mission, values, ethics/integrity; support for Open Door Policy
- Commitment to "Respect the Individual": build high-performing teams, embrace differences, foster belonging, create thriving opportunities, work collaboratively, build relationships, communicate positively, attract/retain/develop talent
- Commitment to "Act with Integrity": maintain high standards of integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals, act selfless
Responsibilities
- Lead and develop teams by teaching, training, listening, touring stores, providing feedback, communicating/collaborating on operations, initiatives, merchandising, and direction; introduce/lead changes, set expectations, implement solutions, communicate objectives
- Model/demonstrate customer service standards (OBW), manage/support initiatives (e.g., community programs), resolve customer needs/complaints, develop/implement action plans for deficiencies, provide process improvement for high-quality experience
- Drive financial/sales performance: review P&L, manage budgeting/forecasting/expenses, ensure merchandise presentation/seasonal transitions/inventory/operations, implement plans to mitigate shrink and achieve sales/profit goals
- Supervise/develop hourly associates: hire, train, mentor, assign duties, set expectations, provide recognition, communicate consistently, promote belonging, recruit/develop for staffing and growth
- Coordinate/complete/oversee job activities: maintain stakeholder relationships, support customer/business plans, identify/communicate goals, build/measure accountability, address improvements, promote learning/adaptability
- Ensure compliance with policies/procedures, support mission/values/ethics via action plans, utilize Open Door Policy, provide guidance on business processes
- Build high-performing teams, embrace differences, foster belonging culture, create thriving opportunities
- Work collaboratively, build trusting relationships, communicate with impact/positivity to motivate/influence
- Attract/retain/develop talent, empower associates, recognize contributions
- Maintain/promote integrity/ethics/compliance, model Walmart values, hold accountable, support regenerative goals (belonging, eliminate waste, local giving), act selfless
Skills
Team Leadership
Customer Service
P&L Management
Budgeting
Forecasting
Merchandising
Inventory Management
Shrink Mitigation
Hiring
Training
Mentoring
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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