Closing Manager Full Time at BJ's Wholesale Club

Rotterdam, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Valid ServSafe Food Safety Certification (required and must be maintained in good standing)
In Florida, qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight
Yearly certification for a forklift license (BJ’s covers applicable costs and training)
At least 18 years old (for 401(k) eligibility)

Responsibilities

Provide leadership and direction within the club, driving club performance, particularly for directly managed departments
Lead the Assistant Closing Manager, Recovery team, and Utility team, providing guidance, support, and oversight for effective performance
Maintain policies and procedures
Deliver a positive service experience to members
Provide Grand Opening Look Daily (GOLD) standards club conditions
Assist in audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee onboarding, certification, and training to ensure food safety and operational excellence
Serve as Manager on Duty (MOD) as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts
Know the business: Exhibit strong business acumen through strategic thinking and data-driven decision-making
Lead through change: Model leadership competencies and act as a champion for growth
Communicate effectively: Provide teams with information, direction, and support needed to succeed
Build high-performing teams: Foster collaboration, provide clear direction, and hold team members accountable
Deliver results: Set clear expectations, follow up consistently, and drive execution
Develop Talent & Team: Foster a culture of growth by developing team members through collaboration, coaching, and empowerment; encourage continuous learning and create opportunities for success
Display Leadership: Demonstrate strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively

Skills

Key technologies and capabilities for this role

Team LeadershipRetail ManagementAudit ComplianceOnboardingEmployee TrainingCustomer ServicePolicy EnforcementClub OperationsRecovery Team ManagementUtility Team Oversight

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer?

BJ's offers weekly pay, eligible free BJ's Inner Circle and Supplemental memberships, generous time off including vacation, personal, holiday, sick, bereavement, and jury duty leave, benefit plans like three medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match.

Is this a remote position or does it require on-site work?

This is a full-time on-site position in one of BJ's 235+ clubs, requiring leadership presence for club operations, team management, and member engagement.

What certifications are required for the Closing Manager role?

A valid ServSafe Food Safety Certification is required and must be maintained. In Florida, a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight is needed, along with yearly forklift license certification, which BJ’s covers the cost and training for.

What is the company culture like at BJ's Wholesale Club?

BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be their authentic selves, with a commitment to outstanding service and convenience for members.

What teams does the Closing Manager lead?

The Closing Manager leads the Assistant Closing Manager, Recovery team, and Utility team, while working closely with the Club Manager and Assistant Club Managers.