Clinician Support Agent - Deerfield at iRhythm Technologies

Deerfield, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, CardiologyIndustries

Requirements

An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center, preferably in the medical industry
At least two days a week of in-office attendance at our San Francisco, CA, or Deerfield, IL IDTF. This is subject to change per business need
Able to work alternating weekends and shifts
Prior experience in a healthcare environment, preferably in EKG interpretation
Proficiency in medical terminology
Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word
Strong verbal and written communication skills
Flexibility and adaptability to handle a fast-paced, growth-oriented company environment
Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions
Positive attitude and team player
Successful completion of new hire training requirements
Knowledge of medical terminology specific to Cardiology

Responsibilities

Act as the primary communicator via Phone, Outlook, ZioReports, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals, clinicians, and actual patient populations
Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required
Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information
Utilize clinical case management ticket systems to respond, act, and update case status
Verify process notification MDN criteria and ensure completeness of reports
Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians)
Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases
Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices
Maintain compliance with job-specific proficiency requirements
Undertake other duties as assigned

Skills

Key technologies and capabilities for this role

SalesforceMicrosoft OutlookPhone SupportCustomer ServiceZioReportsCardiac MonitoringClinician Communication

Questions & Answers

Common questions about this position

What is the salary for the Clinician Support Agent position?

This information is not specified in the job description.

Is this a remote position or does it require office presence?

The role is based at iRhythm's Deerfield, IL locations with a hybrid work arrangement.

What education and experience are required for this role?

An associate degree and a minimum of 1 year of experience are required.

What is the company culture like at iRhythm?

iRhythm fosters a fast-paced, collaborative work environment where employees are dedicated, self-motivated, embrace change, help one another, think big, and move fast, with a strong focus on patients and innovation.

What makes a strong candidate for the Clinician Support Agent role?

Strong candidates are curious, innovative problem solvers who can communicate effectively, meet performance metrics, adhere to HIPAA and clinical protocols, and thrive in a fast-paced team environment.

iRhythm Technologies

Advanced cardiac monitoring solutions provider

About iRhythm Technologies

iRhythm Technologies focuses on cardiac monitoring solutions, with its main product being the Zio Patch, a wearable device that tracks heart rhythms for up to 14 days. This extended monitoring helps healthcare providers detect irregular heart rhythms that shorter monitoring might miss, making it especially useful for patients at risk. The company serves both patients and healthcare providers, generating revenue by selling the Zio Patch and offering data analysis services to interpret the collected heart data. iRhythm aims to improve patient outcomes and streamline healthcare workflows in the cardiac health sector.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$102.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees