Humana

Quality Compliance Professional

Virginia, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Health Insurance, HealthcareIndustries

Requirements

Candidates must reside in the Commonwealth of Virginia and possess a Bachelor's degree or three years of professional experience in healthcare quality compliance or improvement. A minimum of one year of experience in medical audits and medical record reviews, along with one year of experience with HEDIS measures and quality improvement initiatives, is required. Three years of managed care health plan experience and experience working with healthcare providers are also necessary. Proficiency in Microsoft Word, Excel, and PowerPoint, along with excellent oral and written communication and strong relationship-building skills, are essential.

Responsibilities

The Quality Compliance Professional will conduct audits and assessments to ensure adherence to organizational policies, regulatory requirements, and quality standards, supporting continuous improvement by identifying risks and recommending corrective actions. Responsibilities include conducting medical record reviews for proper documentation, coding, care coordination, and accurate outcome reporting. The role involves planning and performing quality compliance audits across external provider types, reviewing medical records for supplemental data, and evaluating compliance with NCQA, CMS, and DMAS standards. Analyzing audit findings, preparing detailed reports, providing guidance and training on best practices, monitoring remediation plans, and preparing reports for senior management are also key duties. The professional will collaborate with staff to promote best practices and ensure alignment with compliance goals, while maintaining current knowledge of laws, regulations, and industry standards.

Skills

Quality Assurance
Compliance
Auditing
NCQA Standards
CMS Standards
DMAS Standards
Medical Records Review
Data Analysis
Reporting
Risk Assessment
Corrective Action Planning
Training
Continuous Improvement

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.
Rising medical costs and tightening Medicare reimbursements may strain financial performance.
Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.
The company emphasizes inclusivity, offering free language interpreter services for accessibility.
Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.
The company is the first insurer to cover TMS therapy for adolescent depression.
Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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