Clinical Operations Associate, Quality
Spring HealthFull Time
Entry Level & New Grad
Candidates must reside in the Commonwealth of Virginia and possess a Bachelor's degree or three years of professional experience in healthcare quality compliance or improvement. A minimum of one year of experience in medical audits and medical record reviews, along with one year of experience with HEDIS measures and quality improvement initiatives, is required. Three years of managed care health plan experience and experience working with healthcare providers are also necessary. Proficiency in Microsoft Word, Excel, and PowerPoint, along with excellent oral and written communication and strong relationship-building skills, are essential.
The Quality Compliance Professional will conduct audits and assessments to ensure adherence to organizational policies, regulatory requirements, and quality standards, supporting continuous improvement by identifying risks and recommending corrective actions. Responsibilities include conducting medical record reviews for proper documentation, coding, care coordination, and accurate outcome reporting. The role involves planning and performing quality compliance audits across external provider types, reviewing medical records for supplemental data, and evaluating compliance with NCQA, CMS, and DMAS standards. Analyzing audit findings, preparing detailed reports, providing guidance and training on best practices, monitoring remediation plans, and preparing reports for senior management are also key duties. The professional will collaborate with staff to promote best practices and ensure alignment with compliance goals, while maintaining current knowledge of laws, regulations, and industry standards.
Health insurance provider for seniors and military
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.