Learning and Development Manager, Customer Success
Field NationSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-learning, Digital Education, SaaSIndustries
Requirements
Candidates should possess at least 3 years of experience as a Client Success Manager, HR/Learning/Change Management Consulting, or Digital Learning Manager, and demonstrate the ability to lead complex and impactful projects within Enterprise accounts (more than 2000 employees). Strong knowledge of the SaaS B2B industry is preferred, along with fluency in French and excellent English proficiency (B2 minimum).
Responsibilities
As a Client Success Partner, you will support clients in their digital training strategy through the 360Learning platform, build strong relationships with HR executives, coordinate 360Learning resources, empower clients with the Enterprise positioning, ensure client renewal or new contract signing, master product knowledge, familiarize yourself with team processes, take over a portfolio of existing Enterprise clients, start new projects, define learning transformation roadmaps, conduct retro-planning, identify customer use cases, develop trust with clients, work with Account Managers to identify new opportunities, reduce churn, identify strong leaders, develop business practices, and share them with the Client Success team.
Skills
Client Success Management
HR/Learning/Change Management Consulting
Digital Learning
SaaS B2B industry knowledge
Project Management
Interpersonal Skills
Communication Skills
French
English
360Learning
Corporate learning platform for employee upskilling
About 360Learning
360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.
Key Metrics
New York City, New YorkHeadquarters
2013Year Founded
$235.7MTotal Funding
LATE_VCCompany Stage
Cybersecurity, AI & Machine Learning, EducationIndustries
201-500Employees