360Learning

Client Success Partner - Enterprise

Paris, Ile-de-France, France

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-learning, Digital Education, SaaSIndustries

Position Overview

  • Location Type: Remote (anywhere in France)
  • Employment Type: Full Time
  • Salary: Package includes base salary, a variable component and equity 📈

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution. Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by:

  • Coordinating the different 360Learning resources (technical, pedagogical,...)
  • Empowering the client with the Enterprise positioning and vision provided by our solution.

Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.

Requirements

  • Experience:
    • 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
  • Skills:
    • Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
    • Proven knowledge of the SaaS B2B industry is a plus
    • Proven interest in the digital industry, education, and e-learning in particular
    • Excellent interpersonal and communication skills
    • Fluent French, and excellent English proficiency (B2 minimum)

Responsibilities

Within one month:

  • Master our product and Convexity corporate culture
  • Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
  • Participate in your first customer meetings with other CSP’s from the team

Within three months:

  • Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning
  • Start new projects with prospects and clients

Within six months:

  • Define the learning transformation roadmap with the client and identify the resources needed to achieve them
  • Define a retro-planning of the initiatives on the solution and vouch for it
  • Identify and document customer use cases
  • Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
  • Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)

Within twelve months:

  • Reduce churn by identifying customers at risk and implementing a remedial action plan
  • Identify strong leaders & advocates within the client’s team
  • Develop and share good business practices with the entire Client Success team

Application Instructions

  • (Information not provided in the job description)

Company Information

  • Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
  • Balance: Flexible hours, full remote work possible anywhere in France 🏠
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.

Skills

Client Success Management
HR/Learning/Change Management Consulting
Digital Learning
SaaS B2B industry knowledge
Project Management
Interpersonal Skills
Communication Skills
French
English

360Learning

Corporate learning platform for employee upskilling

About 360Learning

360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.

New York City, New YorkHeadquarters
2013Year Founded
$235.7MTotal Funding
LATE_VCCompany Stage
Cybersecurity, AI & Machine Learning, EducationIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Sick Leave
Paid Holidays
Flexible Work Hours
Remote Work Options
Parental Leave

Risks

Integration challenges with eLamp's technology could delay new feature rollouts.
Economic uncertainties may impact 360Learning's expansion plans in North America.
Reliance on key personnel like Chris Bondarenko poses risks if leadership changes occur.

Differentiation

360Learning offers a collaborative learning platform leveraging AI for personalized learning.
The platform integrates with Salesforce and HR systems to align training with business goals.
360Learning's iterative training framework allows for constant course improvement by peer feedback.

Upsides

360Learning's North American operations grew 65% year-on-year, showing strong market demand.
Acquisition of eLamp enhances 360Learning's capabilities in AI-powered skills-based learning.
Increased demand for AI-driven personalized learning experiences supports 360Learning's platform growth.

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