Client Success Manager, SMB (Self-Service)

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Company Information

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services.

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.

Position Overview

As a Client Success Manager, SMB (Self-Service) at Later, you will be accountable for the retention, growth, and overall success of your assigned book of business. Candidates need to have worked in a revenue role as a Customer Success Manager, Account Executive or Account Manager, and have experience working in a dynamic, fast-paced SaaS, Martech, or Agency environment.

We’re looking for someone who is a proven strategic leader, with a passion for creativity and connectivity, possesses a curious & proactive mindset and has a desire to put their best self forward every day to accomplish their goals and the goals of the business.

Client Success Managers at Later are part of a revenue team, and as such you will be goaled based on net revenue retention (renewals, upsell, and expansion) across your portfolio of customers. Successful individuals at Later have excellent communication skills, are able to prioritize their time effectively, and ensure that our customers are finding value in the products and services they’ve purchased.

Reporting to the VP of Client Success, this is a great opportunity for someone that wants to join a rapidly growing company with significant personal and professional growth opportunities.

Responsibilities

• Be accountable for and drive renewals, upsell and cross sell for your book of business, ensuring that both the customer and Later grow together.
• Prioritize customer adoption of the platform, and educate the customer on the many other capabilities of the Later ecosystem (Managed Service, Later Social, Mavely, Paid Media etc.).
• This is a growth role, with a significant book size. You will be most successful if you are comfortable identifying new revenue opportunities for your customers, and prioritizing your time effectively.
• Build Success Plans and nurture customers towards those success plans.
• Establish and nurture strong customer relationships, positioning yourself as a trusted strategic advisor to your clients from onboarding to renewal.
• Identify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them. Discover ways that Later’s product and services can bring value to their business goals.
• Act as the “Voice of Customer” for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services.
• Become an expert at demonstrating the value of Later’s products and services.

Requirements

• Proven experience in a revenue role (Customer Success Manager, Account Executive, or Account Manager).
• Experience working in a dynamic, fast-paced SaaS, Martech, or Agency environment.
• Excellent communication skills.
• Ability to prioritize time effectively.
• Passion for creativity and connectivity.
• Curious & proactive mindset.

Application Instructions

[Not Specified]