Client Success Manager - SMB at Slang.ai

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurants, HospitalityIndustries

Requirements

Customer Mindset: Care deeply about helping customers succeed; responsive, persistent, and empathetic
Experience: 2–3 years in a customer-facing role, ideally in customer success, account management, onboarding, or support. Experience with small businesses or restaurants is a strong plus
Technical Aptitude: Comfortable learning new tools, troubleshooting basic issues, and guiding others through product workflows
Communication: Clear, concise, and professional communicator who can explain things simply with hospitality in mind
Scrappy, service-minded, and eager to grow in a high-velocity environment
Ability to manage a high-volume portfolio, juggle multiple accounts/priorities, and thrive with operational hustle
Comfortable with remote work and occasional travel

Responsibilities

Manage a high-volume portfolio of single-location restaurants from onboarding through renewal
Launch new SMB accounts, owning kickoff process, configuration, and early success milestones; provide guidance and manage timelines
Drive adoption by coaching customers on effective use of Slang and boosting engagement with key features
Ensure retention and manage risks by identifying issues early, responding quickly, and preventing churn
Provide support-style troubleshooting as frontline contact for basic technical questions and usage issues; triage problems
Lead customer communications including calls, follow-ups, and documentation in a clear, timely, professional manner
Collaborate internally with Sales, Implementation, and Support teams to ensure smooth experiences and improve handoffs/workflows
Act as Voice of the Customer by sharing SMB insights to improve product and service
Contribute to scalable workflows and processes within the CX team

Skills

Customer Onboarding

Technical Troubleshooting

Account Management

Customer Retention

Churn Reduction

Proactive Outreach

Scalable Workflows

Customer Success

Slang.ai

AI-powered 24/7 call answering service

About Slang.ai

Slang.ai provides an AI-powered call answering service designed to help businesses manage customer calls more effectively. This service operates 24/7, ensuring that no calls go unanswered, which is especially useful for businesses with high call volumes, such as restaurants and hospitality groups. The system works by utilizing artificial intelligence to handle incoming calls, allowing businesses to maintain customer service even when staff are busy. Slang.ai differentiates itself from competitors by offering a seamless onboarding process and a user-friendly interface, making it easy for new clients to adopt the service. The company's goal is to save businesses time, enhance customer service, and increase revenue by ensuring that every call is answered.

New York City, New YorkHeadquarters

2019Year Founded

$20.2MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees