Client Success Manager at Madhive

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AdTech, Media, AdvertisingIndustries

Requirements

Bachelor’s Degree in Marketing, Advertising, Business or Stats preferred
4+ years of experience in a similar Client Services role
Data-savvy with strong Excel skills
Experience hiring, mentoring, and delegating responsibilities to junior team members
Comfortable converting data into actionable items for specific tasks or broader narratives to tell a story
Strong communication skills
Ability to project manage, prioritize and articulate issues to management when they arise
Experience managing, troubleshooting and optimizing platform-based media campaigns in DSPs, Social Platforms or SEM Bid Managers
Ad Operations experience preferred

Responsibilities

Truly own and drive retention and growth for your book of business
Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs
Own the customer journey from onboarding to renewal, including closing revenue
Work cross functionally to advocate for a customer first mindset across all business decisions
Maintain varying sized clients and books of business focused on growing and retaining clients to drive revenue and ensure customer satisfaction
Serve as the escalation point for assigned clients to resolve questions over email/phone, in status calls, and at on-site office hours as necessary
Support AdOps by monitoring campaign metrics for delivery and KPIs; provide detailed summary of campaign optimizations to all internal teams
Continual education on capabilities and reporting on deeper applications of products, operations, processes, and self-service offerings
Ensuring that you are driving value by analyzing customer performance, industry & vertical trends, and projections in order to best support your client
Train and onboard new clients
Drive existing customer net revenue retention and increased adoption and improve customer health
Prepare for and lead Executive Business Reviews
Mentorship and development of team members

Skills

Key technologies and capabilities for this role

Client SuccessCustomer RetentionRevenue GrowthAd-TechOnboardingAccount ManagementCross-Functional CollaborationCustomer Journey

Questions & Answers

Common questions about this position

What is the work arrangement for this Client Success Manager role?

This is a hybrid role requiring 2-3 days a week at Madhive HQ in the Financial District of New York City.

What qualifications are required for the Client Success Manager position?

Candidates need a Bachelor’s Degree in Marketing, Advertising, Business or Stats preferred, 4+ years of experience in a similar Client Services role, and must be data-savvy with strong Excel skills.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the Client Success team culture look like at Madhive?

The Client Success team is growing and focuses on partnering with Media, Agency, and Brand direct clients to create and scale TV-first solutions, owning retention revenue and growth goals while fostering a customer-first mindset.

What makes a strong candidate for the Client Success Manager role?

The ideal candidate is fluent in the ad-tech ecosystem, understands opportunities to transform it, can balance short and mid-term client goals with long-term market ownership, and has 4+ years in client services with strong data skills.

Madhive

Programmatic advertising for Connected TV campaigns

About Madhive

MadHive focuses on programmatic advertising in the Connected TV (CTV) space, providing tools for clients to plan, execute, and measure their TV ad campaigns. Its platform includes features for performance prediction, custom reporting, and audience targeting across Over-The-Top (OTT) markets in the U.S. What sets MadHive apart is its decisioning engine and data mapping capabilities, which allow for precise targeting in 210 domestic Designated Market Areas (DMAs). The company's goal is to improve the efficiency and effectiveness of TV advertising through advanced technology.

New York City, New YorkHeadquarters

2016Year Founded

$298MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Risks

Competition from established CTV players like Roku and Amazon could pressure MadHive's market share.

Rapid evolution of privacy regulations may increase MadHive's operational costs.

Reliance on third-party data providers poses risks if partnerships face disruptions.

Differentiation

MadHive integrates secure blockchain technology for privacy-focused advertising solutions.

The platform covers 100% of OTT markets across 210 US DMAs.

MadHive offers customizable solutions, allowing clients to use their own data and systems.

Upsides

Increased demand for privacy-focused advertising aligns with MadHive's blockchain integration.

The rise of cross-platform measurement tools complements MadHive's customer intent data capabilities.

The shift towards programmatic advertising in CTV benefits MadHive's comprehensive solutions.

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