Client Success Associate at Arrive Logistics

As a Client Success Associate, you will manage the load board daily, including detailed data entry, scheduling, and load closure to ensure overall execution. You will obtain pickup and delivery appointments, deliver effective communication with Carrier reps and customer contacts, and proactively communicate shipment updates. Additionally, you will focus on understanding customer committed lanes, accepting or rejecting loads, establishing a knowledge base of industry and Arrive operations, expanding customer relationships, maximizing profitability, prioritizing exceptions, and working with management to address potential concerns.