Client Services Representative at IQVIA

İstanbul, İstanbul, Türkiye

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalsIndustries

Requirements

Bachelor's Degree in relevant sciences (Math, Pharmacy, Statistics, Engineering, BA)
Knowledge of IQVIA products and the pharmaceutical industry (preferred)
Meeting facilitation, presentation, and training experience (preferred)
Proficiency in PC applications, such as Microsoft Office, SQL, Access, Salesforce (preferred)
Ability to communicate effectively with various levels in the organization (written and oral) and eagerness to work on service support and delivery
Demonstrated problem-solving, analytical, project management, and strong customer service skills
Demonstrated ability to develop and maintain relationships in a diverse business environment
Ability to travel to clients and IQVIA offices as appropriate

Responsibilities

Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction
Assists team members to build, establish, and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service
Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality
Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables
Maintains effective internal communications with sales and client service support to keep all apprised of activities with the client
Monitors performance against existing service agreements and ensures client’s obligations are met
Researches, analyzes, and responds to client inquiries that require an in-depth understanding of the client, specific business line, and/or therapeutic market
May conduct product/services and process training for clients and other employees

Skills

Key technologies and capabilities for this role

Client Relationship ManagementContract FulfillmentProduct Delivery VerificationMarket AnalysisProduct TrainingCustomer SatisfactionBusiness Communication

Questions & Answers

Common questions about this position

What is the salary for the Client Services Representative position?

This information is not specified in the job description.

Is this role remote or office-based?

The role is based in the IQVIA İstanbul office.

What skills and qualifications are required for this position?

A Bachelor's Degree in relevant sciences (Math, Pharmacy, Statistic, Engineer, BA) is required, along with proficiency in PC applications like Microsoft Office & SQL, Access, Salesforce (preferred), strong communication skills, problem-solving, analytical abilities, project management, and customer service skills.

What is the company culture like at IQVIA?

IQVIA focuses on using data and science to advance healthcare, with a global team of over 70,000 employees pushing the boundaries of human science and data science to create a healthier world.

What makes a strong candidate for this Client Services Representative role?

Strong candidates will have a relevant Bachelor's degree, knowledge of IQVIA products and the pharmaceutical industry, experience in meeting facilitation, presentations, training, proficiency in tools like SQL, Access, and Salesforce, plus demonstrated skills in communication, problem-solving, analysis, project management, customer service, and relationship building.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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